Customer Service Associate

Location: Maadi, Cairo, Egypt (Onsite)
Job Type: Full time

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Key Responsibilities

• Handle inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with inquiries, account-related requests, orders, and general support.
• Identify customer needs and provide accurate information and appropriate solutions.
• Resolve customer issues on the first contact whenever possible, escalating complex cases when required.
• Accurately document customer interactions and update records in the relevant systems.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Follow company policies, processes, and compliance requirements during all customer interactions.
• Maintain a positive, empathetic, and professional attitude when dealing with customers.
• Work collaboratively with team members and other departments to ensure timely issue resolution.
• Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.
  

What You Bring

• Minimum 1 year of customer service experience 
• Strong verbal and written communication skills
• Ability to remain calm and professional under pressure
• Strong problem-solving abilities
• Tech-savvy with the ability to navigate multiple systems
• Customer-first mindset with a passion for service excellence
• Flexibility to work shifts, including evenings, weekends, and public holidays

Why Join Us

• Comprehensive, hands-on training and continuous support
• Clear opportunities for career progression and internal advancement
• An inclusive, people-first culture within a vibrant team environment
• The opportunity to make a meaningful impact by supporting customers every day

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

If you're ready to be part of something dynamic, apply today and help us deliver service with heart.