POSITION OVERVIEW

The Harris County Sheriff's Office is seeking qualified applicants for the Support Staff - Customer Service position in the Homicide Cold Case Unit.   The Homicide Cold Case Unit Customer Service representative responsibilities include, but are not limited to, data entry, file maintenance, federal grant management, interacting with the public, and law enforcement personnel in a support capacity. Support personnel have access to confidential information. Additionally, under the general supervision of the Homicide Cold Case Unit Administrative Sergeant and Lieutenant, the Homicide Cold Case Unit Customer Service representative performs duties that include:

Duties and Responsibilities: 

• Respond to inquiries from the public, law enforcement agencies, crime laboratories, the District Attorney’s Office, the County Attorney’s Office, and the Institute of Forensic Science.
• Maintain a filing system of memoranda, letters, documents, case files, spreadsheets, and other materials for the Cold Case Unit.
• Maintain the tracking of case files, tips, leads, and forms.
• Answer the telephone, take messages, provide information, maintain spreadsheets related to federal grants, and refer inquiries to the appropriate party. 
• Type and distribute correspondence.
• Data entry and management on spreadsheets and the Cold Case website
• Prepare supplemental reports
• Perform criminal history searches
• Deliver and maintain subpoenas 
• Correlate, enter, and maintain documents and data in a Microsoft SharePoint database, Microsoft Teams Channel, Office Inventory, and supply orders
• Maintain a calendar and visitor’s log.
• Comply with state and federal law, Harris County civil service, departmental, bureau, and division rules, regulations, and standard operating procedures
• Perform other assignments and duties as required or necessary. 

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position.  At its discretion, management may assign or reassign duties and responsibilities to this job at any time.

MINIMUM REQUIREMENTS

This position is only open to current HCSO employees

For internal transfers, the salary rate is determined by the employee's current job classification as follows:
Classification change: Employees currently in a classification other than Customer Service (e.g., Records Specialist, Admin. Assistant, Detention Officer, etc.), if hired, starting salary is at the first step of the Customer Service Classification and will have a new rank date for step pay.
Lateral transfer: Employees currently employed in the Customer Service job classification in other Divisions, if hired, will maintain their current step pay and rank date.

• High School Diploma or Equivalency.
• A minimum of one (1) year of paid work experience in an office environment performing clerical duties.
• Must have achieved a “20” or above on the latest employee evaluation attached to the application.
• Pass the pre-employment HCSO Clerical Skills Test with a minimum overall score of 75% and score a typing speed of 35 WPM with 85% accuracy 

Knowledge of general office methods, procedures, and practices.

• The use of Superion/RMS, SharePoint, FileOnQ, JWeb, computer software, and standard office software programs such as Adobe, MS Office, Word, Excel, PowerPoint, and Outlook.
• Analytical/critical thinking and problem-solving.
• Excellent communication skills – both written and oral.
• Report writing skills and excellent interpersonal skills.
• General office methods, procedures, and practices.
• Correct English, grammar, spelling, and punctuation.
• Principles of record keeping and records management.
• Public relations and customer service.
• Reviewing documents and extracting relevant information.
• Establishing and maintaining effective working relationships with public officials, outside agencies, County staff, and the general public.
• Multitask in a fast-paced environment. 
• Manage inventory, statistical reports, and data entry.
• Develop PowerPoint presentations and Excel spreadsheets.
• Work effectively in a team environment as well as independently.
• Work within complex environments.
• Review, comprehend, and produce complex documents.
• Conduct research.
• Work efficiently with the perspective of HCSO divisions, outside law enforcement agencies, district and county attorney’s offices, and the public. 
• Effectively communicate complex information.
• Work overtime and varying duty hours as deemed necessary, with an excellent attendance record.

PREFERENCES

• Federal grant experience
• Bilingual

GENERAL INFORMATION

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This role is sedentary; however, the ability to lift and carry up to 10 pounds is necessary to lift files or boxes of files, documents, etc.

Position Type and Typical Hours of Work

This is a full-time position. The schedule is typically Monday through Friday, from 10:00 AM to 6:00 PM or 8:00 AM to 4:00 PM. The hours may vary based on the business needs of the department. Ability to work overtime or varying duty hours as deemed necessary.

To Apply:

• Complete the online job application (including HCSO employment history and education); incomplete applications will delay the application process.
• Must have a minimum score of 20 or above on the last evaluation attached to the application. 
• To be considered for this position, applications/transfers must be received by the closing date.
• Applicants will be subject to inquiries, including, but not limited to, a review of their personnel file, interviews with current and past supervisors, and interviews with current and past co-workers.

Note:

• Submission of an application by an employee neither implies nor ensures the transfer will be granted.
• Transfers will be decided based on the needs and the best interests of the HCSO.
• Applicant submission of the Job Application does not guarantee an interview.

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

Benefits

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as a defined benefit retirement plan.

 

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical
• Dental
• Vision
• Wellness
• Life Insurance
• Long-term disability
• Employee Assistance Program
• 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
• 10 county holidays plus one (1) floating holiday 
• Paid Parental Leave 
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement pension (TCDRS)
  •  Flexible schedules (varies by department)
    • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://hrrm.harriscountytx.gov/Pages/Medical.aspx

Supplemental Questions

01

I acknowledge the response to the following questions along with this application as my Transfer Request Form.

• I Acknowledge I am submitting this application as my Transfer Request Form.

02

Are you currently an employee of the Harris County Sheriff's Office?

• Yes
• No

03

Please enter your Employee Identification Number (EIN):

04

Which of the following best describes your highest level of education as it relates to this position?

• High School Diploma or GED equivalency
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

05

Which of the following best describes your paid work experience in an office environment performing clerical duties?

To be considered experience must be clearly documented on the "Employment History" section of your application. Please do not state, "See Resume."

• One year, but less than two
• Two years, but less than three
• Three or more years
• Not Applicable

06

Please describe your verifiable experience performing clerical, administrative, or customer service paid work experience in an office environment.

Please include your role(s), type of organization, and scope of duties and responsibilities.

You can make reference to your employment history, but please do not use "See Resume," as we do not use resumes for qualifications.

If you do not have this experience, please type "none" in the space provided.

07

Do any of the following statements pertain to you as it relates to this position?

Click all that apply

• Bilingual
• Federal grant experience
• None of the above

08

I understand the following statement.

• CLASSIFICATION STARTING SALARY: $20.00/hr / $1,600.00 biweekly / $41,600.00 annually
  
  For internal transfers, the salary rate is determined by the employee's current job classification as follows:
  
  Classification change: Employees currently in a classification other than Customer Service Representative (e.g., Records Specialist, Admin. Assistant, Detention Officer, etc.) if hired, starting salary is at the first step of the Customer Service Representative Classification and will have a new rank date for step pay.
  
  Lateral transfer: Employees currently employed in the Customer Service Representative job classification in other Divisions, if hired, will maintain their current step pay and rank date.

09

Date of Hire: (dd/mm/yyyy)

10

Rank:

11

Assignment:

12

Shift:

13

Regular Days Off:

Required Question

Agency Information

Employer

Harris County Sheriff's Office

Address

5749 South Loop East








Houston, Texas, 77033

Phone

713-877-5250

Website

https://www.harriscountyso.org