Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Customer Service Rep.- Payment Processing
Recruiting Now! Weekends Off!
Conduent Business Services – Glen Burnie, MD
Shift Monday- Friday 8AM-5PM
Payrate: $17/hr. + Overtime if Available.
Job Summary:
The Customer Service Rep. will handle all lockbox inquiries and issues that are received via telephone or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.
Requirements:
- Excellent verbal and written communication skills
- Ability to handle multiple task assignments concurrently
- Proficient time management skills
- Proficient in Outlook, Word and Excel
- Strong verbal communications and able to work in a fast-paced environment
- High school diploma or GED
Good to know:
- Position is 80-90% standing.
- Perform research on client reported errors and provide information to production managers
- Process adjustments to resolve financial impact errors as needed
- Process all foreign item conversions that are received into Lockbox
- Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable
- Communicate via telephone and/or email error resolution updates to client as applicable
- Update case specifics in the error repository application as cases are closed
- Provide daily error reporting details to production management
- Provide monthly error reporting details to production management
- Perform miscellaneous tasks as needed and/or directed by production management
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.