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PP
Posted 9mo ago

Data Analyst

Phenom People
View all open roles
Bengaluru, Karnataka, India
RemoteFull Time
Responsibilities
  • Analyze data
  • Develop strategies
  • Monitor feedback
Requirements
  • Analyze customer data to identify trends and insights
  • Provide actionable recommendations to improve customer success
  • Requires SQL and Excel
  • 3+ years of data analysis and customer success
Technical tools mentioned
SQLExcelData Analysis Tools

Job description

Job Requirements

Job Description



Phenomenal is looking for a full-time Data Analyst to join our Customer Support team in Toronto, ON, Canada.



The Data Analyst will be responsible for analyzing customer data to identify trends and insights, and provide actionable recommendations to improve customer success. The ideal candidate will have a strong background in data analysis, customer success, and customer support.



Responsibilities:


• Analyze customer data to identify trends and insights

• Develop and implement strategies to improve customer success

• Monitor customer feedback and provide actionable recommendations

• Collaborate with customer support team to ensure customer satisfaction

• Create reports and presentations to share insights with stakeholders

• Develop and maintain customer databases



Requirements:


• Bachelor’s degree in data science, computer science, or related field

• 3+ years of experience in data analysis and customer success

• Proficient in SQL, Excel, and other data analysis tools

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

• Knowledge of customer service and customer support best practices




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