Data Analyst

Position Description & Qualifications

If you love high profile and challenging projects supporting the US Army, then Serco has a great opportunity for you! 

As a Data Analyst you will be part of the Global Logistics Augmentation and Support Services (GLASS) team supporting Army Sustainment Command (ASC) at Rock Island Arsenal. Bring your expertise and collaborative skills to make an difference on high-visibility, influential projects.

At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of Army Sustainment Command (ASC).  

In this role, you will:

• Perform analysis and analytics to produce algorithms and/or business process recommendations.
• Use data, algorithms, and analyses to identify and apply mechanisms to both overcome impediments to materiel readiness and exploit opportunities to improve readiness through feasible, cost-effective software and business process improvements, changes, and interventions.
• Address complex analytical challenges and identify the challenges and opportunities within systems, develop comprehensive solutions, and incorporate these capabilities solutions into software and workflows. 
• Develop analytics and process solution sets, the criteria for recommended algorithms and processes shall include preference for efficient methods that use as simple of a process as possible given the current state-of-the-art practices. The analytics and process solution sets shall provide appropriate, economic savings-driven answers. 
• Regularly identify and communicate courses of actions required for program and project success, including appropriate reporting processes and applicable metrics to monitor and assess outcomes. 
• Proactively identify mechanisms to improve mission performance. 
• Use appropriate qualitative analytics techniques to include multi-criteria decision analysis, qualitative comparative analysis, causal mapping, formal game theory, minimax procedures (game theory), decision architecture, systems architecture analysis, organizational analysis and structural reform, supply chain analysis, and multinational best practices (military and industry) evaluation. 
• Use logistics and agent-based modeling and simulation. 
• Conduct business process analysis and optimization across the Doctrine, Organization, Training, Materiel, Leadership, Education, Personnel, Facilities, Policy (DOTMLPF-P) spectrum and beyond. 
• Produce formal use cases, software program change requests, and other required documentation for technology insertion into related defense logistics support software. 
• Interface and liaise with software program offices and contractors. 
• Conduct stakeholder analysis and create products for stakeholder communications and messaging. 
• Prepare and execute briefings, information papers, etc., on equipment issues to present at meetings, working groups, or conferences concerning organizational or functional areas of responsibility. 
• Utilize various logistics and analytical systems (i.e. DST, GCSS-A, LMP, GFEBs, etc.) and Microsoft Suite (i.e. Word, Excel, Access, PowerPoint, Word, etc.) to provide analysis, requirements, information papers, executive summaries (EXSUM), significant activities (SIGACTS), and guidance to enterprise.
• Perform tasks to include planning, organizing, and performing analytical studies, developing new approaches to problems, developing solutions, and/or developing and interpreting broad logistics policies and regulations. Research to resolve unique logistics issues, where efforts often involve conflict resolution and where precedents do not exist. 
• Conduct research and analysis for new and long-range strategic application of logistic functions and requires analysis of interrelated issues of effectiveness, efficiency, and productivity of substantial mission-oriented logistics programs.

To be successful in this role, you will have:

• Ability to obtain a Interim Secret clearance.
• US Citizenship.
• Bachelor’s degree in data science, mathematics, statistics, economics, computer science, engineering, or other related business or quantitative discipline and 1 year of experience working directly on a data science team.
• Working knowledge of tools, including object-oriented programming (Python, Java), computational analysis tools (R, MATLAB), and associated data science libraries.
• Experience creating meaningful data visualizations and interactive dashboards using platforms such as Excel, Tableau, Qlik, Power BI, RShiny, plotly, and d3.js to communicate findings and relate them back to how your insights create business impact. 
• Working knowledge of databases and SQL.
• Superior communication skills, both oral and written.
• Ability to travel up to 10%
• Knowledge of data science methods related to data architecture, data munging, data and feature engineering.
• Experience developing software to generate reports and visualizations that summarize data sets and provide data-driven insights.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.



To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.



Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.



Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].



Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.



Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.



Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].