The purpose of this role is to support the Managed Migrations team in delivering a smooth and positive customer experience during the transition to new back-office systems designed to enhance customer support services. The role involves working closely with team members, the sales organisation, and key stakeholders to manage the migration process effectively. Responsibilities include handling and transferring large datasets from legacy transactional systems to new platforms while carrying out detailed and accurate migration procedures to ensure a seamless transition with minimal or no disruption to customers.

Main Responsibilities

• Liaising daily with internal departments, including Sales, Finance, and Support, as well as customers via telephone and email to manage customer renewals and ensure successful migrations.
• Collaborating effectively within a team environment to achieve and maintain structured KPI and SLA targets.
• Providing call support to the UK team for a selected customer base when required.
• Delivering high-quality customer service to ensure a positive and satisfactory customer experience throughout the migration process.
• Applying strong problem-solving skills to resolve customer and process-related issues efficiently.
• Ensuring all daily, weekly, and monthly tasks are completed accurately and within required timeframes.
• Processing and actioning amendments to customer accounts as needed.
• Supporting and assisting team members by offering guidance and training where appropriate.
• Carrying out additional ad-hoc and administrative duties as required by the business.