Minimum qualifications:
- Bachelor's degree in a technical field or equivalent practical experience.
- 8 years of experience in computing infrastructure, networking, operating systems, or hardware.
- 5 years of experience managing technical, vendor, contract management, or delivery teams.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
- Ability to travel 50% of the time.
Preferred qualifications:
- Experience working in data center environments, including building and operating infrastructure, and network and compute architecture and lifecycle.
- Experience with initiating and executing initiatives in a global environment.
- Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also address the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
You manage a team that ensures the quality installation of server hardware and components. You coordinate over multiple sites and take charge of complicated installations/troubleshooting.
The Google Data Center team operates some of the most sophisticated server, storage and networking systems on the planet. Our teams ensure that our customer service level agreements and availability targets are met while maintaining environmental and safety standards, at scale.
As a Server Operations Manager in the third-party Data Center team, you will be responsible for daily operations in third-party owned and operated data center facilities. In this role, you will manage a team of data center technicians and oversee the installation and maintenance of server and network infrastructure. You will take charge of complicated installations/troubleshooting and ensure timely completion of project work. As a people manager you will look after your team's development and career growth.
Responsibilities
- Lead a team of individuals; set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
- Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
- Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
- Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.
