Digital Workplace (DW) enables all American Express colleagues to do exceptional work in a complex, dynamic, and evolving environment.
You will work within our TechCare Operations: Blueprint team, partnering closely with database engineering, application, and infrastructure teams to ensure the reliability, performance, and security of enterprise database platforms. You will support mission-critical systems and help drive database strategy, standards, and operational excellence.
Responsibilities
- Support database platforms (e.g., DB2 z/OS, Oracle, SQL Server, PostgreSQL, Netezza) across development, test, and production environments
- Perform database installation, configuration, patching, and upgrades
- Monitor database performance and proactively tune queries, indexes, and configurations\
- Implement and maintain backup, recovery, and high-availability solutions (e.g., replication, clustering)
- Troubleshoot database-related incidents, perform root cause analysis, and implement preventive measures
- Partner with application and product teams to review database designs and ensure optimal data structures
- Enforce database security standards, including access controls, encryption, and auditing
- Automate routine DBA tasks using scripting languages (e.g., Python, Shell, PowerShell)
- Document database configurations, processes, and operational procedures
- Support data migrations, releases, and environment refreshes
- Participate in on-call support rotations and incident response
Qualifications
- Database Administration Experience: Up to 6 years of professional DBA experience managing platforms such as DB2 z/OS, Oracle, SQL Server, PostgreSQL, or Netezza.
- Core Database Skills: Strong knowledge of backup/recovery, high availability, disaster recovery, database security, performance tuning, development, and query optimization.
- Automation & Scripting: Experience with scripting and automation tools such as Shell, Python, or PowerShell.
- Architecture Knowledge: Understanding of distributed systems, multi-tier architectures, infrastructure components (servers, storage, networking), and database architecture.
- Database Design & Data Management: Knowledge of data modeling, database design principles, metadata management, indexing strategies, and query optimization techniques.
- Modern Database Technologies: Familiarity with cloud databases (AWS RDS, Azure SQL), NoSQL databases, big data platforms, data modeling, and database design principles.
- Monitoring & Troubleshooting: Experience with database monitoring, observability, alerting, troubleshooting tools, and metadata management.
- Development & Operations Practices: Working knowledge of Agile methodologies, SDLC processes, operational best practices, and ServiceNow data.
- Problem Solving & Ownership: Ability to proactively identify, analyze, and resolve complex database performance, reliability, and operational issues while driving continuous improvement.
- Collaboration & Communication: Strong communication skills, effective cross-team collaboration, adaptability, accountability, and commitment to staying current with database technologies and industry trends.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
