Job description

About the Role

We’re looking for a detail-oriented and technically proficient Data Services Assistant to join our Support Team at BGL. In this role, you’ll combine your strong administration & data processing skills, and customer service experience to manage our bank data services and support clients across our software platforms.

You’ll be responsible for processing bank feed forms, maintaining accurate data, and resolving client issues efficiently. This position suits someone who enjoys working with data, solving problems, and collaborating with teams to improve systems and client experiences.

About Us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Australia with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong and the United Kingdom.

Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

• Great Place to Work certified
• AFR Best Places to Work Technology top 10
• Mental Health First Aid Workplace Recognition
• Australia's Best Workplaces™ for Women List

What You’ll Do

• Manage data services-related administrative tasks, including the processing of bank feed forms by coordinating with clients and banks.
• Assist with support tickets and respond to client queries in a timely manner via our live chat, email and phone.
• Educate clients to prevent recurring issues and ensure all interactions are well-documented.
• Maintain a strong understanding of BGL products and compliance requirements.
• Work with internal teams to identify trends, resolve issues, and recommend improvements.

What You’ll Bring

• Customer focused approach with a proven minimum 1 year of customer service experience
• Strong data management, and problem-solving skills
• Strong verbal and written communication skills
• Strong attention to detail and ability to manage multiple tasks
• Familiarity with BGL products or similar financial systems is an advantage
• A proactive, collaborative, and continuous improvement mindset
  
  

Culture & Benefits

We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!

Benefits available to you include:

• Additional annual leave, RDO's
• Learning and development opportunities including annual development budgets, development plans, paid study leave and stretch opportunities
• Social events including monthly lunches and annual events
• HMO / EAP

Please note we are only able to consider applicants with full working rights for the Philippines .

• We review applications on an ongoing basis so encourage you to apply as soon as possible.