Executive Service
DCS PROGRAM MANAGER - CONTINUOUS QUALITY IMPROVEMENT - DAVIDSON COUNTY
Department of Children's Services
Continuous Quality Improvement
Nashville, TN
Salary: Annual Salary: $67,764.00 - $87,912.00
Closing Date: 08/10/2026
Background Check:
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Job Overview:
The Continuous Quality Improvement (CQI) Unit is responsible for overseeing the Department's Case Process Review (CPR) and driving continuous improvement by identifying opportunities to strengthen policy, practice, and service delivery.
Key Responsibilities:
The primary responsibility of the CQI Program Manager is to manage all aspects of the CPR reviews, including preparing review tools, coordinating case randomization, monitoring completion, communicating action items, and analyzing and reporting review results. This work is a critical part of identifying risk, areas of improvement, and meeting accreditation requirements. In addition to managing the CPR Review, the Program Manager supports statewide CQI workgroups, leads special projects, and contributes to other quality assurance activities, including COA case file reviews and the newly developed Tennessee Children First Review (TCFR). Although this position is not currently supervising, it provides staff mentorship and assists with supervisory duties during the supervisor's absence or as operational needs require.
Minimum Qualifications:
Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of professional work in one or a combination of the following: counseling or case management services, or program evaluation of counseling or case management services, two years of which must include children's and/or juvenile services program evaluation.
OR
Graduate course work credit received from an accredited college or university in social work, criminal justice, psychology, sociology, human services, and/or child development may substitute for the required experience on a year-for-year basis to a maximum of two years, there being no substitution for the required two years of children's services program evaluation (e.g. 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).OR Experience equivalent to two years in one or a combination of the following: DCS Program Specialist or DCS Program Coordinator with the State of Tennessee.
Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.
