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AMS Accelerate IT is an IT recruitment agency that sources and hires candidates for its clients, rather than acting as the direct employer.

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Posted 2w ago

Demand and Knowledge Process Manager

@ AMS Accelerate IT
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Bucharest, București, Romania
HybridFull Time
Responsibilities:managing projects, leading topics, managing relationships
Requirements Summary:Approximately 8 years IT experience, IT service/delivery background, engineer profile, ITSM/ITIL knowledge, understanding of SaaS/IaaS/PAS and cybersecurity, Agile/product way of working, client relationship and transversal delivery skills.
Technical Tools Mentioned:ITSM, ITIL, PAS, SAAS, IAAS
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Job Description

Job description

  • IT engineers with around 8 years of experience

  • First experience in IT Service and delivery

  • Strong sense of service (collaborative, client-oriented)

  • Ability to manage stream of a project

  • Client relationship management

  • Ability to lead and deliver transversal topics

  • Engineer background

Job requirements

  • Global understanding of IT infrastructure concepts and End Users Services

  • Agile way of working; product mode

  • ITSM, ITIL service management tool

  • Notions of knowledge in PAS, SAAS, IAAS and automation

  • Cybersecurity: general understanding of stakes and risks