About this Role
The DevOps Engineer will own and evolve Crystal's cloud infrastructure, the backbone that keeps over 10,000 eyecare professionals online and operational every day. This is a high-ownership, hands-on role sitting at the intersection of infrastructure reliability, developer productivity, and operational excellence. You'll work closely with the engineering team while independently driving the maturity of our AWS environment, CI/CD pipelines, containerization strategy, and observability platform.
This isn't a maintenance role. We have a decent foundation and need someone to scale it. You’ll bring engineering rigor, automation, and modern DevOps practices to a platform that's growing fast.
- Design, build, and maintain AWS infrastructure with a focus on reliability, security, and cost efficiency
- Own and modernize CI/CD pipelines to accelerate safe, frequent software delivery across all product lines
- Lead containerization efforts and drive Kubernetes or ECS adoption to improve deployment consistency and scalability
- Implement and maintain Infrastructure as Code (IaC) using Terraform across all environments
- Build comprehensive monitoring, alerting, and observability systems; own incident response for infrastructure events
- Establish cloud cost management practices — baseline spend, identify optimization opportunities, and implement savings
- Maintain a HIPAA-aware security posture including access controls, encryption standards, audit logging, and vulnerability management
- Manage virtual desktop infrastructure (AWS WorkSpaces, AppStream, or equivalent) for internal teams and contractors, including provisioning, imaging, and access control
- Support hybrid and multi-cloud infrastructure, including hands-on Azure work alongside our primary AWS environment
- Partner closely with software engineers to embed DevOps practices into the development lifecycle
- Document infrastructure architecture, runbooks, and operational procedures to support team resilience
Key Responsibilities
Owns Cloud Infrastructure & DevOps Excellence
- A high-ownership individual who takes full accountability for infrastructure uptime, performance, and security
- A builder mentality: can assess the current state, design a better target state, and execute the transition without waiting to be directed
- Comfortable operating as the sole infrastructure owner while collaborating fluidly with a software engineering team
- Proven experience designing and managing AWS infrastructure at scale, with hands-on Terraform IaC proficiency
- 4+ years of DevOps or infrastructure engineering experience with direct ownership of production environments
- Track record of building or modernizing CI/CD pipelines that measurably improved deployment frequency, reliability, or developer experience
- Experience containerizing applications and managing workloads in Kubernetes or ECS
- Strong scripting ability in Bash and/or Python to automate operational workflows
- Experience implementing monitoring and observability platforms with on-call incident response processes to match
Qualifications
Required
- 4+ years of DevOps or infrastructure engineering experience with production AWS ownership
- Deep AWS expertise — EC2, RDS, ECS/EKS, S3, IAM, VPC, Route 53, CloudWatch, and related services
- Strong Terraform proficiency; ability to design, write, and maintain IaC from scratch
- CI/CD pipeline experience (GitHub Actions, CircleCI, Jenkins, or similar tools)
- Container and orchestration experience — Docker required; Kubernetes or ECS strongly preferred
- Scripting proficiency in Bash and/or Python for automation and tooling
- Experience with monitoring and observability tooling and ownership of incident response processes
- Strong operational mindset with comfort around runbooks, change management, and on-call ownership
Preferred
- Hands-on Azure experience
- Familiarity with HIPAA compliance requirements in healthcare SaaS environments
- Experience with cloud cost management tooling (AWS Cost Explorer, Infracost, or similar)
- Security tooling experience (AWS Security Hub, GuardDuty, Snyk, or equivalent)
- Background supporting a rapidly growing SaaS company through a platform scaling inflection point
- Comfortable coordinating directly with external managed service providers and migration/implementation partners
About Crystal PM
Every day, over 10,000 eye care professionals log into Crystal's software before they see their first patient. We're the operating system behind independent eyecare — the EHR, practice management, billing, scheduling, and payments platform that keeps these practices running smoothly.
With new leadership, fresh growth capital from top-tier software and search fund investors, and a clear runway to $35mm+ in ARR, Crystal is at an inflection point. We're not a startup – we're a market leader focused on long-term value creation. That means building the team, the product, and the go-to-market engine to execute on our ambitious goals.
We're assembling a team that matches the opportunity. If that sounds like your kind of challenge, we'd like to hear from you.
