Disability Program Manager (Program Manager I, Grade N23)

About the Department

WHO WE ARE
The Montgomery County Office of Human Resources (OHR) builds and supports a strong, resilient, and innovative workforce of more than 10,000 employees. We are a welcoming, collaborative and human-centric workplace that manages essentials of the full employee experience – from recruitment and selection through offboarding.  We deliver people-focused programs such as health and wellness programs and professional development We manage and implement the County’s HR policy, EEO and salary plans. OHR values diverse perspectives, lived experiences, and encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply.

OHR’s Occupational Medical Services (OMS) Section is responsible for providing best in class occupational medical services to promote the health, wellness, and productivity of the County workforce. OMS provides occupational medical services to all County employees, onboarding pre-employment evaluations, and disability case management.

OMS is also responsible for the administration and management of the County’s Americans with Disabilities Act (ADA) accommodations, ADA job reassignment program, instructor-led trainings, return-to-work exams, light duty, worker’s compensation case monitoring, functional capacity exams, pre-employment exams, parental leave program, drug-free workplace programs, federal Department of Transportation drug and alcohol programming and training through the Employee Assistance Program (EAP), Family and Medical Leave Act (FMLA), and the joint Sick Leave Bank between UFCW Local 1994 MCGEO and the Montgomery County Government.

WHO WE ARE LOOKING FOR
The Office of Human Resources (OHR); Occupational Medical Services (OMS) Section is seeking an experienced and innovative full-time Program Manager I to provide program and operational support for the County’s employee medical clinic.

The Program Manager’s primary focus will be with the County ADA disability program and all required tasks associated with the program to include frequent onsite in-person and virtual trainings. Assess accommodation requests in coordination with the County’s Disability Program Manager and contract clinical team, recommend effective accommodations, work with the County team to procure technology, equipment and/or auxiliary aids for accommodations, when needed, and provide follow up to ensure established accommodations are effective. There will be some oversight of the OHR Occupational Medical Services Team to include, but not limited to, monitoring contract performance, leading operational program(s) and/or managing work that involves data analysis and monitoring operational compliance to include state, federal, and County regulation, law, and/or policy. The selected candidate must have a full understanding of EEOC Title II.

Position Duties

The role of this position directly contributes to and impacts the operation and mission of OMS to provide a healthy, available workforce, which promotes Montgomery County resident customer satisfaction.

• Ensure compliance in the work associated with supporting the ADA disability program. This work includes tracking, monitoring, reporting, responding to and assisting with program workflow for medical transactions, trainings for OMS services and programs (virtual and on-site), County worker’s compensation, light-duty assignments, and return-to-work.

• Conduct needs assessment to evaluate individual employee needs for accommodations – interactive process.

• Maintain accurate records documenting accommodations, services, and compliance efforts.

• Collaborate with IT, Facilities, and EEO staff related to accommodation implementation.

• Prepare reports on accommodation requests and compliance.

• Support to provide direct resources, and guidance to employees with disabilities. 

• Report and assist with resolution of complex operational problems that impact service delivery and productivity. 

• Analyze, identify, and evaluate potential operational alternatives, outcomes of proposed actions, and submit recommendations in support of program goals. 

• Assist with maintaining medical record integrity for the County, to include oversight of imaging process for medical record documents in accordance with to HIPAA principles and standards.

• Propose solutions and resolve daily challenges from employees and departments regarding OMS services.

• Serve as the initial point of contact for employees with disabilities and communicating with departments, supervisors, and managers through the interactive process for implementation of accommodations, when applicable as defined under EEOC Title II.

Minimum Qualifications

Experience: (3) Years of Medical Administration and/or Disability Leave Management experience. 
With a Minimum of (2) Years of experience in a medical office or healthcare setting.

Education: Graduation from an accredited college or university with a bachelor's degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Other Qualifications

• EEOC ADA Title II
• ADA coordinator certification
• Able to provide instructer led training
• Ability to receive, investigate and quickly resolve complaints while remaining neutral and focused 
• Previous experience in clinical environment
• Familiar with contract monitoring and administration
• Data preparation and reporting experience
• Able to professionally communicate well and effectively with others (written and verbal), 
• Have the ability to plan, organize and manage numerous priorities and recognize the need to maintain confidentiality and appropriately communicate sensitive information with tact and discretion.

Benefits

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program.  Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position.  To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. 

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
 

Supplemental Questions

01

What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate

02

How many years of Medical Administration and/or Disability Leave Management experience, do you possess?

• No Experience
• 1 Year of Experience
• 2 Years of Experience
• 3 Years of Experience
• 4 Years of Experience
• 5 Years of Experience
• 6 Years of Experience
• 7 Years of Experience

03

Do you possess a MINIMUM of (2) Years of Experience in Medical Office or Healthcare setting?

• Yes
• No

04

Do you have experience supporting ADA Title II compliance?

• Yes
• No

05

If YES, please describe your responsibilities and how your work ensured regulatory alignment.

06

Have you assessed and implemented ADA accommodations?

• Yes
• No

07

If YES, please describe how you coordinated with stakeholders (IT, Facilities, clinical staff, etc.) and what the outcome was.

08

Do you have experience working in a Clinical or Medically Regulated environment?

• Yes
• No

09

If YES, please describe the clinical processes or documentation workflows you were responsible for.

10

Have you monitored or evaluated contract performance?

• Yes
• No

11

If YES, please describe how you ensured operational compliance and the methods you used for reporting or identifying risks.

12

Have you prepared and analyzed program data or reports?

• Yes
• No

13

If YES, please describe the tools you used, how you ensured accuracy, and how your analysis informed management decisions.

14

Do you have experience providing professional support for employees with disabilities?

• Yes
• No

15

If YES, please describe how you balance support with compliance to agency policies and procedures.

16

Do you have experience working with ADA requirements and understanding how they intersect with FMLA and workers’ compensation?

• Yes
• No

17

If YES, please describe your understanding of how these regulations overlap in practice.

Required Question

Agency Information

Employer

Montgomery County (MD)

Address

101 Monroe Street

7th Floor






Rockville, Maryland, 20850

Phone

240-777-5000

Website

https://www.montgomerycountymd.gov/ohr