IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
WHY UNITED?
- Award-Winning Culture: 2023 & 2024 Best Places to Work
- Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
- Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
- Top 100 Fiber-To-The-Home Leader
- 401k + Match, HSA, and more!
SUMMARY
The Enterprise Program Manager is a senior individual contributor responsible for leading complex, cross functional programs and providing oversight across the EPT team portfolio. This role partners with executive leaders, business stakeholders, and project managers to ensure strategic initiatives are prioritized, governed, and delivered successfully.
The Enterprise Program Manager serves as the primary coordination point for enterprise initiatives, helping translate organizational priorities into executable programs, identify dependencies and risks, establish consistent project management practices, and provide leadership across the EPT portfolio.
This position does not require formal people management responsibility, but is expected to provide functional leadership, mentoring, and guidance to project managers and project teams.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at our Franklin, TN (Berry Farms) location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
Enterprise Program Leadership
- Lead highly complex, strategic programs that span multiple functions, departments, or business areas.
- Partner closely with FP&A, Operational Analytics, Systems Integration, Salesforce, and DevOps stakeholders to coordinate scope, timelines, and dependencies.
- Translate strategic priorities into executable project plans with clear milestones, risks, and success metrics.
- Drive disciplined project governance, including status reporting, issue escalation, and executive-level communications.
- Coordinate multiple related projects and workstreams to ensure alignment with overall program objectives.
- Identify barriers to execution and facilitate timely decisions and resolution.
- Identify process improvement and automation opportunities throughout the project lifecycle.
Portfolio Management
- Support oversight and coordination of the EPT team portfolio.
- Partner with leadership to evaluate, prioritize, and sequence enterprise initiatives.
- Maintain visibility into portfolio status, resource demands, dependencies, risks, and competing priorities.
- Identify cross project dependencies and potential conflicts before they affect delivery.
- Recommend adjustments to project sequencing, scope, resources, or timelines based on organizational priorities and capacity.
Functional Leadership
- Build effective relationships with leaders and stakeholders across the organization.
- Facilitate alignment among groups with differing priorities, perspectives, and objectives.
- Support organizational change by ensuring communication, stakeholder engagement, readiness, and adoption activities are incorporated into program planning.
- Maintain focus on business outcomes rather than project completion alone.
- Manage cross-functional resources without direct authority, ensuring accountability and outcomes.
Success Measures
- Demonstrated achievement of business outcomes and organizational value from enterprise initiatives.
- Clear visibility into project health, risks, and financial impact.
- Improved cross-functional alignment and execution velocity.
- Positive executive and stakeholder feedback.
Key Stakeholders
- CFO and Finance Leadership (including FP&A)
- COO and Operations Leadership
- IT, DevOps, and Technical Program Management
- Operations and functional leaders
WHAT YOU BRING
Required Qualifications
Education, Experience, Skills, and Licenses/Certificates:
- 8–12+ years of experience in strategy, finance, operations, consulting, transformation, or PMO leadership
- Proven experience leading cross-functional, enterprise-level initiatives
- Strong understanding of finance, operations, and systems implementation environments
- Ability to influence and drive outcomes without direct authority
- Executive-level communication and stakeholder management skills
Preferred
- Exposure to systems integration, analytics, automation, or AI initiatives
- PMP, Agile, or similar certification
- Experience establishing or improving project management standards and governance.
- Experience mentoring or providing functional leadership to Project Managers.
- Experience supporting organizational change and business transformation initiatives.
Our Commitment to Equal Opportunity
United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at www.united.net and join us in building the future of connectivity.
