Learn and grow within the Automotive Warranty Industry!!

Job Title: Data Processor

Department: Production

Reports To: Warranty Administration Team Manager

Work location: In office, Beloit WI

Benefits offered: PTO, Health, Dental and Vision Insurance. Company paid Life Insurance. Vacation & Holidays. 401k

Position Summary:

The Data Processor is responsible for the timely and accurate entry of data into Dealer Management Systems and Manufacturer Systems. Specifically, they execute clerical entry of recall campaigns and PDI/maintenance claims to WPI claim handling standards. Be trained and learn aspects of the Automotive Warranty Industry: Room for growth and advancement!

Essential Duties and Responsibilities:

• Verify received repair orders against information in the dealership’s Dealer

Management Systems (DMS) to prepare for claim submission and completion,

ensuring the account is maintained accurately to payment expectations and

does not lose warranty money owed.

• Maintain positive communication and interactions with staff at WPI.

• Maintain and update account specifics and handling requirements to ensure

backups for accounts are provided with knowledge of account requests.

• Maintain accurate records of claims throughout all steps of the process,

updating claim notes daily with accurate detail.

• Respond to communications in a timely manner and within WPI expectations.

• Communicate training or resources needed as required to execute

responsibilities efficiently.

• Self-Report all issues identified.

• Review all warranty repair orders for accuracy, communicating any

inconsistencies noted with customers as necessary.

• Follow WPI Policy and Procedures for all claim handling.

• Works closely with the WPI Team to ensure customer satisfaction.

• Other duties as assigned.