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Posted 3mo ago

Executive – Technical Support

@ Ample
Bangalore, Karnataka, India
OnsiteContract, Full Time
Responsibilities:handling queries, troubleshooting issues, escalating problems
Requirements Summary:Customer service, front-end support, troubleshooting hardware/software, strong communication, weekend availability, technically proficient.
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Job Description
Key Responsibilities:

Customer service / Front-end customer handling.

Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).

Troubleshooting of technical related issues and ensure to resolve the issues / queries.

Escalate problems when unable to resolve customer issues.

Knowledge of computer hardware & software is an added advantage.

Excellent language fluency, excellent verbal & written communication skill.

Should be able to handle customer queries and should aim at customer delight.

Should be technically sound.

Self driven & goal oriented and willing to work on Weekends


Duration: Contract Basis:

Your consultation period is 1 year and and this period may be extended or pre-closed as per the business needs.