Position: Customer Service Executive Experience: 2-3 Years in Corporate Travel / Business Travel Support (Email & Voice) Job Summary: We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel. The ideal candidate will have 2-3 years of experience in a similar profile , ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners. Key Responsibilities: Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance. Provide travel solutions based on company policies, cost-effectiveness, and traveler preferences. Manage itinerary changes, cancellations, refunds, and rebookings as per client requests. Coordinate with airlines, hotels, and travel vendors to ensure smooth travel experiences. Address and resolve travel-related issues such as missed flights, booking errors, or emergency travel needs. Maintain and update customer travel profiles and ensure compliance with corporate travel policies. Work with internal teams to provide customized travel solutions for high-value clients. Ensure timely follow-ups and maintain a high level of customer satisfaction. Stay updated with industry trends, airline policies, and travel regulations.
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
