Extra Help - Information Technology Support Associate - JACSW Academic Affairs/Instruction

Extra Help - Information Technology Support Associate - JACSW Academic Affairs/Instruction

This Position is temporary and limited to 900 hours.

Hiring Department: JACSW Academic Affairs/Instruction

Location:  Chicago, IL USA

Requisition ID: 1042592

Hours per Week:  25

# of Positions: 1

Workplace Type:  On-Site  

Posting Close Date: Sunday, August 30, 2026

Salary: The rate of pay for this position is $32.66 per hour.

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is not eligible for benefits.

Position Summary

The Extra Help Information Technology Support Associate is responsible for providing hardware and software support to the faculty and staff of the Jane Addams College of Social Work and its satellite offices. This position will be responsible for supporting the Field Instruction management system, Sonia. Duties will include assisting with managing field assignments, communications, managing forms, workflows and reporting in Sonia. Personnel interactions include faculty/staff at all levels to resolve problems and implement solutions.

Duties & Responsibilities

• Use web based programming language to do language based API integrations
• Develop improvements and efficiencies in existing applications and systems within the College
• Technical troubleshooting of hardware and software issues courteously and expeditiously
• Answer and appropriately handle incoming customer support requests
• Update and manage tickets and tasks assigned in the IT Service Management System – TeamDynamix
• Stage, configure, and deploy new and existing desktops/laptops/peripherals
• Install basic software
• Assist in endpoint management using Microsoft Intune
• Continuous development of problem-solving techniques and the creation of more efficient support methods
• Assist in IT-related purchasing activities, as well as shipping & receiving
• Work closely with faculty/staff and colleagues to identify user information technology requirements and seek opportunities to design, build, and support applications to improve processes.
• Other IT-related operations, administration, and maintenance functions as requested.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
3. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.