About Ricoh

What you will be doing

Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.

The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

You will ideally have

• GCSE English and Maths at Level 4/Grade C preferred
• A strong interest in engineering and technology, coupled with a desire to work in a technical setting
• Valid UK driving licence- essential
• Ability to communicate well
• Willingness to work in varied environments and conditions
• Demonstrates strong self-motivation and takes initiative

• Willing to travel for up to 2 weeks per month (first year only)

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In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer