Responsibilities for technical service engineer :

• Coordinate technical visits at customer's site on a fair and reasonable time response
  
• Perform
  investigation on possible causes for misapplication and act proactively
  to a solution, in order to restore customer's production
  
• Create and revise periodically the work instructions for issues investigation and course of actions for problem solving
  
• Contribute to the company’s continuous improvement process
  
• Technical
  Support is tasked with resolving problems in the field, both directly
  to the customer and to the local field service engineer
  
• Develop and maintain in-depth product knowledge knowledge of underlying technologies
  
• Act
  as a technical liaison between the field service organization and the
  Engineering, Quality, and Manufacturing organizations to proactively
  identify, define, and prioritize complex product issues and to implement
  long term solutions
  

Qualifications for technical service engineer :

• Excellent
  skills in building and maintaining relationships on different levels
  (up to senior management) within the industry internally
  
• Flexible, open minded attitude
  
• Average to above electrical, Electronics, and mechanical background
  
• Must
  be able to effectively and independently function while maintaining a
  positive energy level in an environment of constantly shifting demands