This job post is specifically for US Military Veterans and Spouses in the categories noted above.


This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.


The employer also does not hire from the cities listed below:

Florida: Altamonte Springs  Apopka   Baldwin   Brandon   Callahan   Cassadaga   Casselberry
Clarcona   Clearwater   Cutler   Cutler Bay   Debary
Deland   Deltona   Doral   El Portal   Eustis   Fairview Shores   Fern Park
Fernandina   Fontainebleau   Forest City   Geneva   Gibsonton   Gladeview   Golden Glades
Goldenrod   Gotha   Goulds   Green Cove Springs   Heathrow   Hialeah   Jacksonville
Kendall   Kissimmee   Lake Hellen   Lake Lucerne   Lake Mary    Lake Monroe
Largo   Lockhart   Longwood   Lutz   Maitland   Miami   Miami Beach   Miami Gardens
Miami Shores   Middleburg   Midway   Mount Dora   North Bay Village   Ocoee   Ojus
Orange City   Orange Park   Orlando    Osteen   Oviedo  Paisley   Palmetto Bay
Palmetto Estates   Pinellas Park  Pinewood   Plymouth   Ponte Vedra   Quail Heights
Richmond Heights   Riverview   Ruskin   Sanford   Seffner   Sorrento   South Miami Heights
St. Augustine   St. Johns    St. Petersburg   Sunset   Sweetwater   Tampa   Tangerine
Temple Terrace   University Park   Valrico   Wekiva Springs   Wesley Chapel   West Little River
West Perrine   Westchester   Westview   Winter Park  Winter Springs   Yulee   Zellwood

Georgia: Columbus, Valdosta

Michigan: Auburn Hills, Detroit, Farmington Hills

Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring

New Mexico: Rio Rancho

North Carolina:    Beulaville   Burgaw   Camp Lejeune    Charlotte   Chinquapin   Concord   Emerald Isle
Gastonia   Hampstead   Hickory   Holly Ridge   Hubert   Huntersville   Jacksonville    Maple Hill
Maysville   Midway Park   Monroe   Morrisville   New Bern   Pink Hill    Pollocksville   Richlands
Sneads Ferry   Stella   Surf City   Swansboro   Tawara Terrace    Teachey   Topsail
Topsail Beach   Trenton   Verona   Wallace

South Carolina: Greenville, Greer, Marietta, Piedmont

Texas: Austin, Jacksonville, Laredo
 

 
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service / Tech Support Representative at Concentrix is the right place for you!

 

As a remote Customer Service / Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

 

CAREER GROWTH AND PERSONAL DEVELOPMENT


This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

WHAT YOU WILL DO IN THIS ROLE 

 

As a Customer Service / Tech Support Representative working from home, you will:

    Provide inbound customer support using a call flow guide

    Resolve technical issues related to hardware, software, and client products

    Track, document, and retrieve information in databases

    Be an amazing problem-solver

    Offer additional products and/or services

    Deliver expert customer experiences…with a smile.





#LI-Remote

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Representative (Remote) role include:

    Strong focus on building customer relationships

    1+ year of customer service experience

    Technical support experience preferred

    Open availability

    A high school diploma or GED

    A quiet, distraction-free environment to work from in your home

    Proficiency in fast-paced multi-tasking

    Eagerness to learn new technologies

    Strong problem-solving skills with the ability to ask probing questions to come to a resolution

    Strong computer navigation skills and PC knowledge

    A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

    High Speed internet (no wireless/hotspots or satellite) and a smartphone



WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

    The base salary wage for this position is $15.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

    DailyPay enrollment option to access pay "early," when you want it

    Paid training and performance-based incentives

    Lucrative employee referral bonus opportunities

    Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

    Health and wellness programs with trained partners to help promote a healthy you

    Mentorship programs that support your rewarding career journey

    Work-from-home convenience

    Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support