Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Forward Deployed Engineer - Observability & Platform - Associate, you will be at the forefront of delivering managed services that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Technology Consulting practice, you will focus on transitioning and running services, managing delivery teams, and optimizing processes to drive value and success. Your role will involve continuous improvement and the strategic management of delivery risk, making a tangible impact on client engagements.
As an Associate, you will embrace a learning mindset, adapting to diverse client needs and team dynamics. You will take ownership of your development, consistently delivering quality work that contributes to the team's success. Building your personal brand within PwC Acceleration Center India, you will navigate complex situations, leveraging your skills to anticipate team and client needs. This role offers a unique opportunity to grow professionally, deepen your technical knowledge, and develop commercial awareness in a fast-paced environment.
In this role at PwC Acceleration Center India, you will engage in project tasks, apply professional standards, and uphold the firm's code of conduct, all while contributing to the broader objectives of your projects and the overall strategy.
Responsibilities
- Supporting the transition and management of outsourced services to enhance client operations
- Collaborating with delivery teams to optimize processes and tools for managed services
- Engaging in project management tasks to streamline operations and improve efficiency
- Applying automation frameworks to drive continuous process improvement
- Participating in the design and development of automation solutions for business processes
- Gathering and analyzing data to identify patterns and inform process optimization
- Contributing to the development of service management strategies to meet client needs
- Assisting in the planning and execution of deliverables to validate timely project delivery
- Engaging with stakeholders to understand requirements and manage expectations
- Upholding professional and technical standards in alignment with firm guidelines
What You Must Have
- At least a Bachelor's degree
- At least 2 years of experience
- Oral and written proficiency in English required
- Proven experience keeping production systems reliable on AWS in an SRE or similar role.
- Hands-on experience running Kubernetes and containers in production.
- Working knowledge of core AWS services and cloud-native operations.
- Experience owning monitoring and observability, and working to SLIs, SLOs, and error budgets.
- Experience managing production incidents end to end, including on-call.
- Scripting ability for automation (Python and/or Bash).
- A genuine understanding of how AI-assisted tools support operations, and comfort using them in incident triage and resolution.
- AWS Certified Solutions Architect – Associate (or actively working towards it).
What Sets You Apart
- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation
- Utilizing operational performance management strategies effectively
- Engaging in continuous process improvement initiatives
- Applying data quality automation techniques
- Developing skills in service level management
- Participating in workflow automation projects
Travel Requirements
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