As the Forward Deployed Engineer you will be serving as a key technical contributor at the intersection of engineering and customer success. In this role, you’ll translate complex technical requirements into high-performing solutions that drive measurable results for ecommerce clients, working closely with merchant teams to integrate, optimize, and troubleshoot across diverse web platforms.
This position is highly hands-on and involves managing the technical lifecycle from onboarding through optimization. You will focus on debugging JavaScript, writing and refining transform scripts, configuring caching rules, and diagnosing complex CDN behaviors across Shopify, Salesforce Commerce Cloud (SFCC), and other custom storefront environments. The goal is to ensure efficient site performance and stability while supporting continuous improvement across client deployments.
Responsibilities
- Develop, review, and debug code running at the edge to optimize caching, localization, and device performance.
- Monitor client implementations to identify and resolve technical anomalies rapidly.
- Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments.
- Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues.
- Create documentation, tools, and processes that make onboarding and technical support more efficient.
- Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions.
