"Stepping into the Implementations Team Lead role has been an incredibly rewarding experiences in my career. It’s a position that has truly helped me grow—both professionally and personally. The role fosters collaboration, encourages continuous learning, and is backed by an incredibly supportive and focused team. If you're looking for a leadership opportunity where you're empowered to make an impact and surrounded by people who lift each other up, I would absolutely recommend this role!" ~ Britnee Themann - Team Lead, Implementations
As a Bilingual (French / English) Implementation Project Manager at Absorb, you're the linchpin for our clients, ensuring they grasp the ins and outs of our cutting-edge product. Your role? To guarantee their seamless transition to our LMS. Acting as their main point of contact, project manager, guide, and educator, you'll drive client success by sharing your expert knowledge, offering best practice guidance, troubleshooting any implementation hurdles, and overseeing the complete rollout of the Absorb LMS. Simply put, you will elevate our client experiences and propel our technology forward!
Absorb Culture - Absorb LMS
What you’ll do:
Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
Act as a client partner and liaison for cross-departmental collaboration and resource management.
Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.
What you’ll bring:
Bilingual proficiency in French and English, with strong written and verbal communication skills in both languages, is required.
4+ years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
Previous training experience / software training experience.
Understanding of basic online/SaaS (Software as a Service) concepts.
Proven time management skills.
Project oriented mindset.
Additional preferred qualifications:
Previous LMS admin or training experience.
Knowledge in the adult learning and E-learning industry
PMP or formal project management experience.
Previous experience working with data import tools.
Technologies we use:
Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, Gong
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶
Who are we?
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
AI @ Absorb
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
