About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. Our mission is to help 911 operators focus their time and energy on emergencies by automating repetitive tasks.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.
The Role
There are very few software engineers with intimate knowledge of 9-1-1. Taking a page out of Palantir’s book — this role is “Forward Deployed”. You will gain an understanding for our customers’ problems through directly interacting with them: site visits, customer support, and integration assistance. Unlike most SWEs, expect this to be 20%+ of your time.
As a software engineer at Aurelian, you will be responsible for designing and building solutions that address our customers’ needs, end-to-end. You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.
What You’ll Do
- Design, develop, and ship features that make our product better and more complete
- Work closely with our largest customers to problem-solve technical hurdles
- Help customize and integrate our software to best match our customers’ needs
What You Need
- 3+ years of work experience
- Dedication to your craft and a willingness to get your hands dirty
- Track record shipping
- Strong technical skills; experience with React, Python, containerized applications, and Azure is a plus
- Strong interpersonal skills and ability to communicate deeply technical information simply
Compensation
- $100,000 - $180,000
- 0.25% - 1% vested over 4 years with a 12-month cliff
Benefits
- Medical, dental & vision insurance coverage
- Unlimited PTO
- WFH stipend for home office
- Relocation stipend
