At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees! We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!
Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with VCA!
Veterinary Client Service Representative FT-VETERINARY EXPERIENCE REQUIRED
We are seeking an experienced Client Service Representative, who has at least 1yr+ experience working in the veterinary industry, to join our team.
At VCA Animal Hospitals, we take your pet’s health and providing excellent service very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering all of this to our clients and their pets.Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.• Scheduling and confirming appointments.• Placing outbound calls for follow-ups and reaching out to prospective clients.• Presenting and explaining fees, including processing payments.• Recommending, selecting, and obtaining products and services, including prescriptions.• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).• Managing medical records, charts, reports and correspondence.• Hospital maintenance (including removal of animal waste) and ensuring that our facility is neat and clean at all times—both inside and outside.
We offer great benefits for eligible employees, including medical/dental/vision, generous personal pet care discounts and more!
