Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to over-the-counter medications,food and drinks, and in some markets, alcohol - in just minutes. As a member of Gopuff’s new Fresh Food & Local team, the General Manager role is crucial to contributing to the success of Gopuff Fresh & Local by leading and managing our flagship Bandit Coffee location. As GM, your first and most important priority is to ensure a positive experience for all of our customers and staff. You will be responsible for managing day to day operations where the main priorities are delivering a quality product.
Responsibilities
- Manages associates by regularly conducting performance assessments, providing feedback and setting goals to improve team performance
- Take full ownership of all day-to-day operations at the Bandit Coffee store.
- Manage a high-volume cafe, producing a wide variety of coffee and food menu items
- Staffing & People Management. Build a repeatable process to hire A-players for your cafe. One of your biggest tasks will be attracting, screening and interviewing Cafe Associate talent to bring the best to people to Gopuff
- Maintaining a fully stocked working cafe & kitchen that is organized in the best way to handle busy delivery business
- Adhere to local health & safety standards and maintain a clean store
- Schedule in a timely manner and manage to a labor budget
- Supervise the proper execution of all menu items and recipes, and training your Cafe Associates to properly prepare the entire menu
- Inventory, ordering, and menu management - you are responsible for ensuring that your cafe opens every day with the ability to serve every item on the menu.
- Ensure the trains run on time. Every operating day, ensure your cafe opens on time and properly with the opening checklist, and make sure your cafe closes properly according to the closing checklist and any systemic issues are immediately escalated - whether you are there that day or not!
- You are responsible for all customer interactions at your cafe - everything that your teams do well is a reflection of you; everything that your team does poorly or fails to do is also a reflection of you. The buck stops with you.
Leadership & Professional Communication
- Take full ownership of your store - take any necessary steps to improve operations inside and out.
- Displays a customer-first attitude by training and holding cafe associates accountable for delivering legendary customer service and top notch food and beverage products
- Demonstrates a professional and calm demeanor at all times - especially during periods of high volume and stress
- Cultivates and maintains a positive vibe within the team and customers
- Plans, communicates and delegates responsibilities and practices to cafe associates to ensure a positive and smooth flow of operations
- Utilizes existing tools to prioritize communications with both cafe team members and your Gopuff field operations colleagues while using discretion to filter communications when and where necessary
- Coaches, develops and directs Cafe Associates to help reach operational goals
- Acts as an objective observer to identify problems, concerns and opportunities for operational improvement
- Have a strong understanding of the business that you operate, including daily, weekly, and monthly performance against goals
- Manages associates by regularly conducting performance assessments, providing feedback and setting goals to improve team performance
Qualifications
- 5+ years of food service supervisory experience, with Coffee Shop Manager experience highly preferred and ServeSafe Certification preferred
- Strong professional competence, comfortability, and experience with Google Suite, Slack, etc
- Experience with scheduling software and hiring/disciplinary action
- A strong sense of professional responsibility and ownership
About Us
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to over-the-counter medications to food and drinks, and in some markets, alcohol - in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $1.95 delivery charge. Gopuff is open 24/7 in many markets and late night everywhere else to bring customers what they need, when they need it most.
The Gopuff Fam is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer
