Veeva Systems
Posted 2y ago

Global Program Manager - Software Implementation

Veeva Systems
Madison, Wisconsin, United States
$100k-$200k/yrRemoteFull Time
Responsibilities
  • Lead programs
  • Manage stakeholders
  • Deliver outcomes
Requirements
  • 12+ years in large-scale enterprise software program management
  • Consulting experience
  • Healthcare or life sciences domain knowledge
  • Strong executive communication
  • Travel up to 50%
Technical tools mentioned
Veeva VaultSaaSEnterprise software

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
 
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor.
 
As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.


The Role

Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor.
 
As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.


The Role
Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor.
 
As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.


What You'll Do
  • Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality 
  • Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact 
  • Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
  • Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success 
  • Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
  • Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
  • Support the GPM team to actively share knowledge and resources to find ways to improve 
  • Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
  • Support implementation proposals and services contract negotiation
  • Coordinate Customer Success Manager activities to drive product value and adoption


  • Requirements
  • 12+ years in large-scale enterprise software program management 
  • Consulting experience with proven ability to lead large, complex customers
  • Track record of success leading internal teams and partners to deliver measurable business results
  • Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
  • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
  • Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
  • Typical travel is 25%, but may be up to 50% based on customer requirements


  • Nice to Have
  • Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
  • Veeva Vault implementation experience
  • Software as a Service implementation experience in GxP space


  • Perks & Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program


  • Compensation
  • Base pay: $100,000 - $200,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.


  • #LI-Remote
     

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
     
    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

    About Veeva Systems

    Cloud-based software solutions for the global life sciences industry.

    Year founded
    2007
    Employees
    8000
    Organization type
    Public
    Subsidiaries
    Headquarters
    US

    Similar jobs

    Program Manager roles near Madison, Wisconsin
    1d
    Save
    Mark Applied
    Hide
    Program Manager, Creative Services
    Madison or Dane County
    $50k-$57k/yr HybridFull Time
    United Way of Dane County
    United Way of Dane County: Coordinates community fundraising and social service programs in Dane.
    5+ YOEBachelor’s degree or equivalent experience, 5+ years in graphic design or creative services, strong portfolio, Adobe Creative Cloud and WordPress proficiency, project management skills, and a Wisconsin driver’s license.
    Adobe Creative Cloud, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, WordPress, Elementor, Microsoft PowerPoint
    2d
    Save
    Mark Applied
    Hide
    Program Manager
    Oconomowoc, Wisconsin, United States
    OnsiteFull Time
    MyPath
    MyPath: Provides specialized residential and behavioral support for special needs.
    3+ YOE1+ MgmtHigh school diploma/GED, 3+ years in residential or behavioral settings, 1+ year supervisory experience, valid driver's license, and ability to perform physical intervention and active supervision.
    Flexible Spending Accounts (FSA), Employee Assistance Program (EAP)
    2d
    Save
    Mark Applied
    Hide
    Program Manager - DIRECT HIRE/ADL
    Juneau or Montgomery or Little Rock or Phoenix or Los Angeles or Sacramento or Lakewood or Hartford or Washington or Dover or Tallahassee or Atlanta or Honokaa or Ames or Boise or Springfield or Indianapolis or Topeka or Frankfort or Baton Rouge or Salt Lake City or Seattle or San Francisco or Denver or Miami or Chicago or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin or Augusta or Lansing or Jefferson City or Jackson or Helena or Raleigh or Bismarck or Lincoln or Concord or Trenton or Santa Fe or Carson City or Albany or Columbus or Salem or Harrisburg or Providence or Columbia or Pierre or Nashville or Richmond or Montpelier or Vancouver or Madison or Charleston or Cheyenne
    $148k-$197k/yr HybridFull Time
    Federal Highway Administration
    Federal Highway Administration: Provides oversight and funding for national highway infrastructure.
    1+ YOE1+ MgmtU.S. citizenship and one year of GS-14-equivalent experience leading multimillion-dollar competitive grants, cross-functional teams, statutory compliance, problem resolution, and transportation infrastructure grant management.
    Grant Management Systems
    1w
    Save
    Mark Applied
    Hide
    Program Manager III, Small Molecule
    Middleton or United States
    RemoteFull Time
    Thermo Fisher Scientific
    Thermo Fisher ScientificNYSE: TMO: Sells equipment and chemicals for scientific research and healthcare.
    7+ YOEBachelor's degree or equivalent and 7+ years of relevant experience. Requires project management, client relationship, forecasting, negotiation, analytical, organizational, and communication skills.
    1w
    Save
    Mark Applied
    Hide
    Food is Medicine Program Manager
    Madison, Wisconsin, United States
    $120k-$162k/yr HybridFull Time
    University of Wisconsin–Madison
    University of Wisconsin–Madison: Public research university providing academic programs and clinical healthcare.
    5+ YOEFive years leading complex programs or cross-functional initiatives; bachelor's degree required. Requires stakeholder coordination, strategic planning, executive communication, budgeting, and partnership development.
    dashboards
    2w
    Save
    Mark Applied
    Hide
    Program Manager, Workforce Safety Reporting
    Madison, Wisconsin, United States
    $80k-$120k/yr HybridFull Time
    UW Health
    UW Health: Integrated academic health system providing specialized and primary care.
    3+ YOEBachelor's in OT/PT/Nursing/Health Admin required, 3+ years relevant experience, incident reporting and data analysis experience, preferred advanced degree and clinical certifications.
    3w
    Save
    Mark Applied
    Hide
    Program Manager
    Janesville, Wisconsin, United States
    $107k-$130k/yr OnsiteFull Time
    Blain's Farm & Fleet
    Blain's Farm & Fleet: Retailer of farm, home, automotive, and outdoor goods.
    5+ YOE5+ years IT program/project management, strong technical foundation across infrastructure and software, change management, budgeting, risk mitigation, and familiarity with Agile/Scrum/Waterfall/PMI.
    Agile, Scrum, Waterfall, PMI
    1mo
    Save
    Mark Applied
    Hide
    Program Manager
    Fort Atkinson, Wisconsin, United States
    $19-$25/hr OnsiteFull Time
    Abilities
    Abilities: Provides residential assisted living and adult day care services.
    Prefer prior medical management experience, valid Wisconsin driver’s license, pass criminal background check, agree to company confidentiality and ethics policies.
    ADP, ECP, WhenToWork, Microsoft Excel