Google Cloud Workspace Administrator

@ Tata Consultancy Services

Chennai, Tamil Nadu, India

OnsiteFull Time

Responsibilities:recovering accounts, documenting actions, communicating empathetically

Requirements Summary:Manage end-to-end Google and GCP account recovery with strict policy adherence, maintain audit-ready documentation, and communicate empathetically during critical incidents.

Technical Tools Mentioned:Google Workspace, GCP

The Account Recovery Specialist is
responsible for secure, compliant recovery of Google and GCP accounts. This
role involves high‑judgment decision‑making, strict adherence to security and
privacy policies, and empathetic communication during high‑impact, high‑stress
customer situations.

Own Google Account and GCP Account Recovery cases end‑to‑end

Execute recovery workflows with zero tolerance for policy
deviation

Maintain accurate, audit‑ready documentation of recovery
actions

Communicate clearly and empathetically with customers during
critical incidents

Required Skills & Competencies

High judgment decision‑making under ambiguity
Excellent documentation and attention to detail
Calm, professional communication during sensitive scenarios