- Under the supervision of the Program Operations Manager, the Program Operations Analyst is responsible for supporting the Program Operations management of Tax Products Group (TPG).
- The analyst will assist in managing risk and control assessments, related to both operational and compliance risks, and other risk management activities, such as performing due diligence, risk assessments, reporting, and periodic review of TPGs key business relationships.
- Other duties include, but are not limited to, policy development, issue tracking and remediation, and management of TPGs third party relationships.
- Perform risk and control assessments related to both operational and compliance risks.
- Facilitate open and direct discussions about control environment with business areas in order to identify key risks
- Responsible for the companys third-party monitoring program.
- Implement the third-party monitoring program, including program monitoring for tax software providers and tax professionals.
- Leads and coordinates testing programs with software partners, such as:
- Collaborate with project team members to execute program (such as test cases and time frames).
- Work with project team members to integrate, test and approve the product documentation into tax preparation software.
- Provides support to ongoing reviews and propose change requests in accordance to established test plans.
- Reviews all third-party websites marketing materials for regulatory and network compliance, including identifying any UDAAP concerns
- Assist and support Program Operations with managing legal forms and documentation.
- Responsible for tracking and finalizing documentation, including assigning approval codes and distributing final copies to internal and external stakeholders.
- Responsible for managing consumer complaints (formal and informal).
- Analyzing complaint against available facts; making case determinations.
- Documenting case findings in a clear and logical manner; notifying involved parties to include supervisors and department managers; preparing written summaries of high-risk cases for the Program Operations Manager.
- Contact customers to gather information and communicate disposition of case.
- Conduct pertinent research in order to evaluate, respond to, and close grievances in accordance with all established regulatory guidelines.
- Process official and unofficial complaints and incidents including resolution, corrective action and maintain complaint files, logs and reports to bank on a weekly/monthly basis.
- Develop proficiency in federal and state regulations concerning TPGs business model.
- Know and comply with all applicable regulations, policies, and procedures regarding the security, confidentiality, and privacy of nonpublic personal information about customers and consumers, including, but not limited to the Gramm-Leach-Bliley Act (GLBA), corporate information security policies, and departmental procedures.
- Lead the collection of data for, and the formulation of, annual regulatory reporting
📋 External Recruiting Agencies
Elevated Resources is a managed service provider (MSP) and recruitment agency posting this position on behalf of its client, Delta Dental of California.
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Posted 5y ago
GREEN DOT: Program Operations Analyst (CA, Pasadena)
Cedars Group
Pasadena, California, United States
OnsiteFull Time
Responsibilities
- manage risk
- monitor third-party
- conduct reviews
Requirements
- Support program operations by managing risk and controls
- Due diligence
- Reporting, and third-party oversight for Tax Products Group
Job description
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