Project description
Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments. This role is designed for early-career professionals who are eager to grow their technical skills in healthcare IT while working under the mentorship of experienced consultants and technical leaders. You will gain hands-on exposure to Cerner infrastructure, system workflows, and healthcare technology best practices while contributing to meaningful client outcomes.
Responsibilities
- Provide L2/L3 production support for 3M 360 Encompass and HDM (Healthcare Data Management) applications integrated with Cerner Content 360
- Monitor system performance, batch jobs, and interfaces to ensure 24x7 system availability
- Analyze, troubleshoot, and resolve production incidents, data issues, and system errors within defined SLAs
- Participate in design, build, and configuration of 3M 360 rules, workflows, and content mappings
- Configure Content 360 components, clinical documentation content, and coding logic based on business and clinical requirements
- Support enhancements, upgrades, and new releases of Cerner Content 360 and 3M applications
- Work closely with clinical, coding, revenue cycle, and IT teams to understand issues and requirements
- Engage with Cerner and 3M vendors for ticket resolution and escalation management
Skills
Must have
- 3M 360 and HDM support.
- Two to three years of Production Design, Build and Trouble shooting.Cerner Content 360
Nice to have
- Solarity
- Scanning
Other
Languages: English: C1 Advanced
Seniority: Regular