Description
Takt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.
We are looking for a driven, detail-oriented Implementation Analyst to join Takt's Customer Success organization and support the successful delivery of customer implementations from kickoff through go-live and hypercare.
This role is responsible for coordinating implementation activities, configuring the Takt platform, supporting customer onboarding, and ensuring projects remain on track. Implementation Analysts work closely with customers and internal teams to execute implementation plans and deliver high-quality customer launches.
This role is delivery-focused and serves as a key contributor within the implementation process. Post-hypercare, accounts transition to Customer Success for ongoing growth and support.
This role is located in our Reston, VA office and may require up to 25–50% travel.
What You'll Be Doing
Implementation Delivery Support
Support implementation projects from kickoff through go-live and hypercare
Assist with project planning, timeline management, task tracking, and status reporting
Monitor project risks, dependencies, and action items while escalating concerns as needed
Help ensure implementations are delivered on time, within scope, and aligned to the approved solution design
Advocate for your customers in internal prioritization, planning, and execution discussions
Platform Configuration & Customer Onboarding
Configure Takt platform features, workflows, and operational structures based on documented requirements
Support customer onboarding activities including data collection, setup, validation, and readiness reviews
Perform configuration testing and quality assurance to ensure implementation accuracy
Document customer requirements, decisions, and implementation outcomes
Integration Coordination
Coordinate integration activities with customer stakeholders and internal teams
Track integration progress and assist with testing and validation efforts
Support troubleshooting and issue resolution during implementation and go-live preparation
Ensure implementation documentation and requirements are maintained throughout the project lifecycle
Customer Readiness & Go-Live Support
Assist in preparing customers for launch through readiness activities and training coordination
Support go-live planning and execution activities
Monitor launch progress and assist with issue tracking during hypercare
Help ensure customers understand key processes, timelines, and next steps
Cross-Functional Collaboration
Partner closely with Solution Design, Product, Engineering, and Customer Success teams
Participate in implementation handoffs and project reviews
Share implementation feedback and lessons learned to improve delivery quality and efficiency
Contribute to the development of implementation best practices and documentation
What You Should Have
BA/BS degree or equivalent experience
0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields
Strong organizational and project coordination skills
Ability to manage multiple priorities and deadlines simultaneously
Strong attention to detail and problem-solving abilities
Excellent written and verbal communication skills
Comfort working with both technical and non-technical stakeholders
Ability to learn new software platforms and business processes quickly
Nice to Have
Experience in supply chain, logistics, warehousing, manufacturing, or labor management environments
Familiarity with SaaS software implementations or customer onboarding processes
Exposure to APIs, integrations, data imports, or system configuration concepts
Experience supporting enterprise or multi-site customers
Experience coordinating training, change management, or operational readiness activities
Familiarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systems
How Success Is Measured
Timely completion of implementation milestones and deliverables
Quality and accuracy of platform configurations
Successful customer onboarding and go-live execution
Customer satisfaction throughout the implementation process
Reduction in implementation issues, rework, and post-go-live support needs
Effective collaboration with customers and internal stakeholders
Our Commitment to Inclusion
Ensuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.
Please note that visa sponsorship is not available for this position.
Compensation
A portion of total compensation is variable and intended to reward individual and company performance, including successful customer implementation outcomes and business objectives.
Compensation Range: $75K - $90K
