Reporting to the Manager of Implementation, the key focus of an Implementation Consultant (IC) is to nurture strong team and client relationships throughout assigned projects, based on clients’ contract specifications originating from the Client Success Executive group and the Implementation Team.
The Implementation Consultant (IC) plays a critical role in helping our clients in the healthcare industry with their software implementation after performing business analysis by design and troubleshooting, documenting project requirements, validating requirements, and collaborating with internal and external stakeholders to design proposals. The ICs work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget.
The incumbent helps support the Implementation team and works with clients on projects from inception to completion by completing deliverables required by the overall project plan. The Implementation Consultant handles the Implementation processes after performing business analysis by design and troubleshooting, documenting project requirements validating requirements, and collaborating with internal and external stakeholders to design proposals.
WHAT YOU WILL BE DOING
- Partner directly with clients to execute project plans, ensuring delivery is on time, on budget, and meets the highest standards of client satisfaction.
- Serve as a subject matter expert on Multiview products, advising clients on best‑practice processes tailored to their business needs.
- Lead critical project activities, core system optimizations, training strategy development, and post–go‑live planning.
- Deliver hands‑on training and guidance to users, leveraging deep product knowledge and an understanding of client operations to support day‑to‑day activities.
- Consult with internal leadership and provide recommendations on operational challenges, improvement opportunities, and strategic objectives.
- Maintain close attention to detail across all client project plans while applying strong interpersonal, organizational, and communication skills.
- Effectively prioritize tasks and manage multiple concurrent projects while consistently meeting deadlines.
- Proactively communicate with clients and internal stakeholders to manage enhancement requests, issues, and escalations.
- Foster a collaborative, values‑driven work environment that strengthens Multiview’s reputation and supports long‑term client success.
COMPETIENCIES PROFILE
- Technical Skills – Strong in-depth knowledge of the Multiview product and accounting is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through extensive on the job experience.
- Problem solving – Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required.
- Interpersonal Skills – Ability to effectively communicate and work with various team members both internally and externally. Excellent verbal and written communication skills are required.
- Organization – Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure the smooth client support experience and operational excellence.
- Teamwork – works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver.
- Initiative – Seeks, accepts and completes new tasks using own initiative; works independently with little supervision.
- Action-Oriented – Enjoys working hard and smart; is action-oriented and full of energy for taking initiatives.
YOU ARE SOMEONE WHO HAS
- Bachelor’s degree or diploma in Finance, Accounting, or a related discipline, or equivalent practical experience.
- 3–5 years of experience in a similar role, preferably within a professional services or client‑facing environment.
- Experience with Multiview Software is preferred.
- Proven ability to lead innovative, solution‑focused outcomes in a highly collaborative environment.
- Demonstrated accountability for consistently exceeding client expectations in a business‑to‑business (B2B) setting.
- Resourceful and self‑motivated, with the ability to work independently under minimal supervision, manage multiple projects, and meet tight deadlines.
- Excellent written and verbal communication skills, with the ability to actively listen, educate, influence, and build trust with clients and stakeholders.
- Strong analytical, organizational, interpersonal, problem‑solving, project management, and change management skills.
- Commitment to leadership, taking ownership and accountability for team operations and outcomes.
- Proven relationship builder with success establishing rapport and credibility with both internal teams (including direct reports) and external clients.
- Innovative thinker with a growth mindset and a passion for continuous improvement.
- Advanced proficiency in Microsoft Office applications.
- Openness to coaching and mentoring, with a strong drive to achieve personal and professional growth.
- Ability and willingness to travel as needed to support clients, project activities, and business objectives.
- Demonstrated experience representing company values and contributing to the growth and reputation of both the organization and its clients.
WHAT WOULD WE LOVE TO SEE?
- Prior experience working in a SaaS environment is considered an asset
- 5+ years of Multiview Financial product or Enterprise software experience.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.
ABOUT US
Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™.
We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage and we are excited to share that commitment with you!
WHY JOIN MULTIVIEW
At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to support and develop our people to be the very best they can be, Multiview Corp is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our Employees first.
We “Multiviewers” strongly believe that a great job should keep you happy both at work-and in life and we encourage that by offering:
- Competitive Compensation
- 3 weeks’ vacation
- Competitive Benefits including Health, Dental and Vision
- Workplace Flexibility
- Health and Wellness Perks
- Workplace Social Events and Engagements
- Continuous growth opportunities
APPLICATION INSTRUCTIONS
Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.
We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.
Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
ACCESSIBILITY & DIVERSITY
Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.
Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.
