Job Description
Responsible for performing the following duties:
• Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards
• Work directly with customers, solution architects and vendor SMEs to implement changes and also identify, analyze, and resolve issues.
• Manage Service Orders, in accordance with Change Management procedures
• Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes
• Initiate network device configurations using configlets
• Analyze DISN and databases to validate and implement customer requirements
• Design and implement solutions to highly technical problems through testing, documentation and modification of configurations on network devices
• Coordinate and program customer circuit activation with commercial vendors to establish the engineered solution for end-to-end connectivity
• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
• Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources.
• Engage with the DISA project managers and/or customers to resolve issues with incomplete or unclear requirements.
• Reach out to stakeholders and facilitate approvals as necessary to ensure continual forward progress of the service request.
State/Province
Salary Max Point
Clearance Level – Must be able to obtain for position
Shift
Union Job
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Job Posting Title
Required Skills and Education
• Knowledge of configuring, activating, testing, and analyzing network systems.
• Network engineering, problem management, and performance management experience.
• Understanding of basic telecommunications and information technology terms and technology.
• Knowledge of data and voice network design carried over various transmissions systems, router to router connections using military and commercial protocols such as BGP and ISIS, switch-to-switch trunking to include VLANS, and circuit configurations through multiplexers.
• Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances (e.g., routers, load balancers, domain name servers, firewalls).
• Ability to work in a team environment, but self-driven to complete assignments while continually developing proficiencies in processes.
• Strong written and verbal communications, team building and collaboration skills.
• An active Secret security clearance is required.
• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent).
Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
Company
Postal Code
Regular or Temporary
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About BAE Systems Intelligence & Security
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Job Family
Preferred Skills and Education
• Prior experience with SharePoint data entry.
• Experience performing customer outreach.
• Experience with DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience.
• Basic understanding of Department of Defense, its policies, and hierarchy.
• Basic understanding of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.
• Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification.
