Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
AssociateJob Description & Summary
At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience.
Job Description & Summary:
As an early member of PwC's Digital Engineering practice, you'll work at the intersection of industrial software and reliability engineering — helping global energy and industrial technology companies operationalize what 'good' looks like for mission-critical systems. You'll work directly with engineering leaders to define SLI/SLO frameworks for platforms, build unified observability stacks across multi-cloud environments, and establish the incident management discipline their teams need to move from reactive ops to automated reliability. This is a foundational role — you'll shape how an entire practice thinks about SRE, not just execute a playbook.
Responsibilities:
Define and implement SLI/SLO frameworks for industrial software platforms — APM, SCADA, edge and OT-connected systems
Design and deploy observability pipelines using OpenTelemetry, Prometheus, Grafana, Loki, and Jaeger across AWS and Azure environments
Establish incident management processes and lead blameless postmortems with client engineering teams
Build and execute chaos engineering scenarios to surface reliability risks before they hit production
Develop automated runbooks and self-healing patterns that reduce toil and on-call burden
Build SRE capability within client organisations — including documentation, knowledge transfer, and SRE culture coaching
Mandatory skill sets:
SLI/SLO design and error budget management at enterprise scale
Observability toolchain: Prometheus, Grafana, Loki, Jaeger, OpenTelemetry — ideally across multi-cloud (AWS + Azure)
Incident management, on-call process design, and postmortem facilitation
Automation and scripting: Python, Go, or Bash — runbook development a plus
GitOps and CI/CD SRE gate experience (ArgoCD, GitHub Actions, Flux)
Preferred skill sets:
Familiarity with industrial or OT/IT environments — energy, manufacturing, or connected products context preferred
Years of experience required:
1+ years
Education qualification:
Any UG/PG
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor Degree, Master DegreeDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Software EngineeringOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Communication, Communications Management, Confidential Information Handling, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing, Document Management, Emotional Regulation, Empathy {+ 21 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
July 28, 2026