Job Description and Duties
Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse (DMFEA) is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) healthcare providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities.
The Division of Medi-Cal Fraud and Elder Abuse is looking for an Information Technology Specialist (ITS) I – this is an opportunity highly qualified applicants should not miss.
Under the general direction of the Information Technology Manager (ITM) I, Division of Medi-Cal Fraud and Elder Abuse (DMFEA), the incumbent acts as the full journey-level analyst, Client Support Specialist; and performs a variety of hands-on technical activities to support the endpoint devices, hardware, both client-side applications and cloud software as a solution (SaaS) utilized by DMFEA.
Responsibilities may include but are not limited to:
- Endpoint & Hardware Maintenance: Diagnose, repair, and deploy end-user hardware, including fixing broken laptops, displays, component replacements, and peripheral setup.
- System Imaging & Deployment: Configure and image division personal laptops using standardized enterprise deployment tools to ensure baseline compliance.
- Identity & Access Management: Manage user profiles, group memberships, and computer objects within Active Directory (AD)/Entra ID.
- Remote Support: Provide comprehensive tier-2 technical troubleshooting by remotely accessing user laptops to resolve operating system and application issues.
- Mobile Device Management (MDM): Set up, provision, and maintain government-issued iOS devices (iPhones/iPads) using MDM policies and security standards.
- Local Network (LAN) Support: Assist with local area network troubleshooting, including verifying physical network drops, patch cables, and basic connectivity issues.
- Procurement & SOW Assistance: Identify endpoint hardware and software purchasing needs, research technical specifications, and assist with drafting Statements of Work (SOWs) for vendor procurement.
- Application Troubleshooting: Act as the journey-level lead for troubleshooting and maintaining client-side functionality of the investigative case management tools as multiple productivity software solutions.
You will find additional information about the job in the Duty Statement.
Working Conditions
Telework is available but is contingent on DMFEA's operational needs. Telework requires California residency. This position requires you to work in the office a minimum of three days a week. Travel will be required to the DMFEA regional offices and throughout California, sometimes without advanced notice. Travel may be required out of state.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
JC-524649
INFORMATION TECHNOLOGY SPECIALIST I
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00
A
$7,163.00 - $9,599.00
B
$7,864.00 - $10,537.00
C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
1
Sacramento County
Hybrid
Permanent, Full Time
Day
Monday - Friday
Department Information
- This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section, Sacramento Regional Office.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Specialist I Examination and obtain list eligibility, please click the following link: Information Technology Specialist I
at: https://oag.ca.gov/careers/exams.
- For more information about the department, please visit the Attorney General’s website at https://www.oag.ca.gov/
- For all questions regarding this job posting, please contact [email protected].
Please note that the Information Technology Specialist I (ITS I) classification contains multiple salary ranges. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with all applicable laws, rules, and regulations. New-to-State employees will be given the minimum salary Range A, unless you meet Alternate Range Criteria 484 as follows:
- A: $6,513 - $8,729
- B: $7,163 - $9,599
- C: $7,864 - $10,537
Special Requirements
The position(s) require(s) a Background Investigation be cleared prior to being hired.
- Clearly indicate the Job Control JC-524649 and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Unofficial school transcripts may be accepted during the application process; however, submission of official transcripts is required prior to appointment.
Per CCR 249.3, this job control may be used to fill subsequent vacancies.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date:
8/14/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
DMFEA Personnel
Attn:
Samantha Campbell (JC-524649)
2399 Gateway Oaks Drive
STE #210
Sacramento,
CA
95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
DMFEA Personnel
Samantha Campbell (JC-524649)
2399 Gateway Oaks Drive
STE #210
Sacramento,
CA
95833
08:30 AM
-
04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. - Resume is required and must be included.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required. Applicants who do not submit an SOQ will not be considered for this position. The SOQ prompt is listed below. Please note that resumes, letters, transcripts, degrees, your state application, cover letters, and other materials will not take the place of the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Multiple years conducting research for IT solutions on-premise and SaaS.
- Multiple years of experience in precision note taking and detailed report writing and documentation.
- Ability to work under pressure and prioritize projects with short timelines.
- Strong problem solving skills and the motivation to learn about unfamiliar technologies or programs.
- Excellent oral and written communication skills, ability to handle work assignments with tact and diplomacy, ability to build rapport with customers, colleagues, and others.
- Careful attention to detail and the availability to travel.
- ITSM Expertise: Experience tracking incidents and managing workflows inside the IT Service Management platform.
- Asset Lifecycle Management: Strong organization skills in Hardware (HAM) and Software (SAM) tracking and compliance.
- Hardware Repair & Imaging: Proficiency in diagnosing physical component failures, and imaging/deploying PCs and related equipment.
- Identity Management: Experience managing users and permissions within a Windows environment.
- Mobile Support: Experience provisioning and maintaining iOS devices in an enterprise environment.
- Procurement Literacy: Experience with the State of California’s purchasing lifecycle. The ability to research technical specs and assist with drafting Statements of Work (SOW) and submitting requests for purchases (RFP/RFO).
Benefits
Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)
to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
[email protected]
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)
TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information on Application Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure the timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Statement of Qualifications
The Statement of Qualifications serves as documentation of your ability to present information clearly and concisely in writing. It should be typed in 12-point font and no more than two pages in length.
1. Describe your background, job-related experience,
education, and/or training in Information Technology, specifically in desktop
support that makes you qualified for this position.
2. Describe your experience diagnosing, repairing, and
deploying enterprise endpoint hardware and client-side systems. In your
response, specifically highlight your hands-on experience imaging personal
computers (PCs), troubleshooting physical hardware components (such as broken
laptop/desktop displays), utilizing Active Directory (AD) for identify and user
management, and supporting local network (LAN) connectivity.
3. Detail your professional experience managing the lifecycle
of IT assets, including both Hardware Asset Management (HAM) and Software Asset
Management (SAM). Specifically describe your proficiency utilizing ServiceNow
(or a similar ITSM platform) to track inventory, audit software
compliance/licensing allocations, and maintain device accuracy from procurement to disposal. Please include any methods you have used to maintain tight physical organization of technology equipment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
