HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
HME is currently recruiting for a temporary (6 months) Inside Sales Representative. In this role you will develop new customers through telemarketing and by answering incoming product inquiries. Provides product information and pricing to potential and existing customers, writes orders, and resolves complaints. Assists the Regional Sales Managers by providing sales and administrative support and backup. This role will be based out of Carlsbad, CA on a hybrid schedule.
What you will do in the position:
- Follows up with current customers within 30 days of coming out of factory warranty to determine customer’s need for service contracts that meets or exceeds established monthly, quarterly and annual sales quotas.
- Makes and completes a minimum of 500 outbound calls per month to potential HSC customers to determine customers need for HSC product, answer customer's questions, and provide customer with HSC product information.
- Documents customer calls, sales activity, and other customer/prospect information using current CRM package.
- Participates in all customer/prospect targeted sales and promotional campaigns documenting activity as requested.
- Answers incoming calls concerning all sales related requests for HSC products and services.
- Determines customer buying cycle and intent.
- Sends appropriate product literature and information.
- Fulfills customer requests to purchase HSC products.
- Answers customer questions and assists in resolving installation concerns.
- Prepares and follows up on customer proposals on a timely basis.
- Coordinates and regularly communicates sales efforts with the Outside Sales Manager(s) and HSC management to maximize effectiveness and minimize duplication of efforts.
- Assists Outside Sales Managers with sales/order documentation, literature requests, order follow up, interdepartmental communication, and trade show backup.
- Arranges face-to-face appointments with customers/prospects for the Outside Sales Managers as required to close business on a timely basis.
- Collaborates with management to establish and execute the annual sales goal for the region.
- Collaborates with regional sales team member(s) to maximize sales revenue to meet or exceed corporate-set quotas.
- Forecasts quarterly and monthly sales for region.
- Participates as member of the Regional team that is responsible for maintaining at least 85% YTD quota for direct sales in region.
- Acts as a backup to the Sales Support department as required.
- Follows-up, qualifies and closes sales leads generated through various mediums such as web leads, trade shows, brand new store development lists, and inbound calls.
- Provides feedback to management on competitors based on customer feedback.
- Conducts customer training sessions as directed by HSC management.
- Assists other regions as directed by HSC management.
What you will need to succeed in this position:
- 1+ years applicable sales experience.
- Phone sales experience.
- Professional attitude.
- Excellent written and communication skills.
- Detail orientated for quote preparation.
- Knowledge of CRM programs.
- AA Degree (2 years college) - Preferred
- Travel: 0%
Pay Range: $25.72/hour - $34.28/hour + monthly commission is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
