Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Program Overview
CAMBA’s Workforce Development and Refugee Services programs annually provide thousands of low income community members with culturally competent case management, employment, education, vocational training, benefits access, health, financial literacy and English language services, in house and by referral. CAMBA specializes in assisting those with special barriers to employment including low skilled workers, long-term unemployed, immigrants and refugees, limited English speakers, formerly homeless, seniors, formerly incarcerated, trauma survivors and victims of human trafficking. These programs are performance-based, and success is measured by meeting enrollment, employment placement, training, retention and case management goals.
Position: Intake Coordinator
Reports To: Supervisor
Location: 2244 Church Ave, 4th Floor, Brooklyn, NY 11226
What The Intake Coordinator Does:
The person filling this position is expected, under general supervision to (1) conduct initial intake and assessment for prospective clients, (2) refer prospective clients to internal programs based on their needs, and (3) assist clients in eliminating barriers to self-sufficiency by assessing their aspirations and strengths, advising, coaching and persuading them of the features and advantages of CAMBA’s services, making appropriate referrals to internal and external services and assisting clients to navigate and engage with those services, aligning with their service plan and programmatic goals.
- Understand all aspects multiple ever-evolving contracts and the requirements and services definitions for each
- Pre-screen clients for eligibility and recommend appropriate CAMBA services/programs.
- Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service needs, family and medical history, and individual development needs.
- Conduct follow-up calls, refer and enroll clients to the program/programs according to the outcome of the intake process.
- In collaboration with clients, prepare individual self-sufficiency plans for each client, identifying goals, interim achievement objectives, and services needed.
- Develop strategies with clients regarding how to break through barriers to their short and long-term goals, overcoming resistance to change, and how to advocate for themselves.
- Input client data and client progress/service information into databases.
- Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and funders.
- Recommend and implement strategies to encourage clients to fully participate in their own education and/or employment placement and retention process.
- Assist clients in completing applications for government programs and in processing these applications with appropriate agencies.
- Conduct home visits to evaluate living conditions, understand client housing needs, and assess eligibility for program services.
- Participate in administrative and staff meetings.
- Provide the required information for reports to CAMBA management and funders.
- Collaborate with other colleagues to ensure quality insurance is maintained.
- Other duties as assigned.
Qualifications
Minimum Education/Experience Required:
- Bachelor’s Degree (B.A.) or two (2) years of experience in client service or customer service required.
- One (1) year of experience in client service or customer service required.
- Strong documentation skills, including an ability to accurately record client information, complete necessary paperwork, and uphold client confidentiality.
- Client focused, culturally competent, empathetic, and flexible to client needs.
- Demonstrated ability and dedication to work with refugees, asylees, immigrant, young adults, and low income populations.
- Ability to multi-task and handle a fast-paced and deadline-driven environment.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
- Bilingual required in Haitian-Creole, Ukrainian, Farsi/Dari, Spanish, French, Russian, Arabic, or Mandarin (prioritized according to current program needs).
Preferred Qualifications:
- Previous experience completing home visits for non-profit organizations preferred.
- Familiarity with NYC public benefits eligibility and access and tenant’s rights preferred.
Compensation: $55,000 annually
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
