Reports to: Chief Technology Officer

Location: Based in the United States - Cincinnati, OH or Huntsville, AL preferred

Office Location: Queens Gate area of Cincinnati, OH

Travel: Minimal Travel as needed

Work Authorization: Must be authorized to work in the U.S. **Sponsorship is not available at this time** 

Exemption Status: exempt

Job Description

This position will give you the opportunity to:

Lead Customer Integrations

• Serve as the primary technical resource for customer integration initiatives.
• Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives.
• Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods.
• Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs.
• Drive integration projects from discovery through successful production deployment.

Build Integration Solutions

• Develop reusable integration frameworks, reference architectures, and sample applications.
• Create and maintain connectors, SDK examples, APIs, and supporting integration tooling.
• Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO).
• Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms.
• Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities.

Enable Customer Success

• Translate business requirements into scalable technical solutions.
• Provide implementation guidance throughout onboarding and deployment.
• Conduct recurring technical check-ins with customers during active integration projects.
• Resolve complex customer challenges through a consultative, solution-oriented approach.
• Deliver an exceptional customer experience throughout every engagement.

Create Technical Resources

• Develop customer-facing integration documentation, implementation guides, and technical best practices.
• Build reusable templates and reference implementations that accelerate future deployments.
• Contribute to long-term integration standards and product enablement resources.

Collaborate Across Teams

• Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience.
• Provide customer feedback to influence API enhancements and future product capabilities.
• Help establish scalable integration standards, security best practices, and architectural guidelines.
• Assist in prioritizing integration roadmap initiatives.
• Carry out additional responsibilities as needed to support business objectives

Qualifications & Requirements:

• Experience designing, developing, or supporting enterprise software integrations.
• Strong understanding of REST APIs, webhooks, authentication, and event-driven architectures.
• Experience working with JSON and modern API technologies.
• Professional development experience using JavaScript and Python.
• Experience implementing or supporting SAML, OAuth 2.0, OpenID Connect, or other SSO technologies.
• Understanding of secure, multi-tenant application architectures.
• Ability to develop production-quality code, prototypes, and integration tooling.
• Excellent troubleshooting, solution design, and analytical problem-solving skills with a passion for solving complex technical challenges.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience working directly with customers in a technical consulting, solutions engineering, or implementation capacity.
• Demonstrated ability to take ownership, navigate ambiguity, and create structure in fast-moving environments.
• Customer-first mindset with the ability to balance customer needs with sound technical judgment and business priorities.
• Collaborative approach with experience partnering across engineering, product, and customer-facing teams to deliver successful outcomes.

Preferred Qualifications

• Integration consulting or enterprise implementation experience.
• Experience integrating ERP, CMMS, MES, or other enterprise business platforms.
• Experience with AWS and/or Microsoft Azure.
• Familiarity with Infrastructure as Code (Terraform, CloudFormation, Bicep, Pulumi, etc.).
• Experience with IoT platforms, MQTT, Node-RED, or event streaming technologies.
• Product management or technical product experience.
• Experience creating customer-facing technical documentation and implementation guides.
• Experience working in a fast-paced startup or high-growth SaaS environment.
• Strategic thinker who enjoys designing scalable, reusable integration frameworks and long-term technical solutions.
• Builder's mindset with a passion for improving processes, enabling customer success, and driving innovation.
• Demonstrated ability to influence cross-functional teams and contribute to product and integration strategy.

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving 
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.  
• A genuine human.
• Demonstrates a “Can Do” mentality. 

Why Waites? 

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented software integration professional looking for an exciting new challenge, please apply!

Learn more about who we are and what we do by checking out our website at www.waites.net.

WST is an Equal Opportunity Employer.