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Job Description:
Role Summary
Software Development Engineers II are responsible for supporting production systems while developing automation and operational improvements. The role focuses on production support, engineering excellence, and continuous improvement.
Responsibilities
- Monitor production environments and respond to operational alerts.
- Execute operational runbooks and incident response procedures.
- Support deployments and environment management.
- Develop automation scripts and engineering tools.
- Assist with root cause investigations.
- Support database health and maintenance.
- Participate in on-call rotations.
- Collaborate with development teams to improve reliability.
Required Skills
- 4–8 years of software development experience.
- Strong Java programming skills.
- Experience with APIs and microservices.
- Basic cloud experience (Azure/GCP).
- Knowledge of monitoring tools.
- Experience with Couchbase and PostgreSQL.
- Strong analytical and debugging skills.
As part of the Site Reliability Engineering (SRE) organization, every team member plays a critical role in maintaining the reliability and availability of our production systems.
This role supports a 24x7 production environment supporting business-critical applications.
All engineers are expected to participate in an on-call support rotation, including evenings, weekends, and public holidays as scheduled.
During on-call periods, you will be expected to respond to production incidents within defined response time objectives, troubleshoot issues, and work collaboratively to restore service as quickly as possible.
Candidates should be comfortable diagnosing complex production issues across applications, cloud infrastructure, databases, messaging systems, and integrations.
Participation in post-incident reviews, root cause analysis (RCA), and implementation of permanent corrective actions is an essential part of the role.
Team members are expected to continuously improve operational processes through automation, monitoring enhancements, and proactive reliability improvements to reduce recurring incidents.
Flexibility to collaborate with globally distributed teams, including occasional overlap with US business hours, is expected to support production operations and major releases.
A strong sense of ownership, accountability, and customer focus is essential, as ensuring platform stability and business continuity is a shared responsibility across the entire team.
Employee Type:
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