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Technology Automation & Management (TeAM)
Posted 1mo ago

Intermediate System Administrator (Windows/VMware) - PAE Fires IT Support (AL, Huntsville)

Technology Automation & Management (TeAM)
teamconsult.comView all open roles
Huntsville, Alabama, United States
OnsiteFull Time
Responsibilities
  • administering vms
  • escalating tickets
  • diagnosing issues
Requirements
  • Maintain VMware ESXi and Windows VM/appliance environments
  • Act as Tier 3 escalation for service desk to diagnose infrastructure-level issues
Technical tools mentioned
VMware ESXiWindows

Job description

Pending Contract Award



Position Responsibility Summary:




  • Primary Function - Windows/VMware Administration (PWS 1.16.3, 1.16.3.1): Maintains VMware ESXi environments and Windows-based VM/appliance administration, ensuring maximum uptime and optimized resource allocation across classified and unclassified partitions.

  • Cross-Functional Service Desk Escalation (PWS 1.16.6.1, 1.16.6.2):** Cross-trained in Service Desk User Support and Technical Guidance to serve as a Tier 3 escalation point. When Service Desk Technicians encounter complex Windows server errors, VM performance degradation, or application-to-server connectivity failures exceeding Tier 2 capabilities, directly engages from the ticket queue to diagnose root cause at the infrastructure level and implement resolutions, reducing mean time to resolution rates.


About Technology Automation & Management (TeAM)

Provides IT and program management services to federal agencies.

Year founded
1985
Employees
150
Industries
Information Technology ServicesGovernment Relations
Activities
Federal government contractingProgram managementInformation technology consultingHealthcare IT supportInformation assurance
Organization type
Private
Latest investment
Raised $1.50M Debt Financing (2020) — led by Live Oak Banking Company
Headquarters
US

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