Staff member of Major Alterations that covers processing of policy benefits alterations and preparation of endorsement for contractual benefit changes. To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.
• To process policyholder's application within authority / access given.
• To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.
• Attend to enquiries and complaint from customers (internal/ external), agents, and vendors; closely monitor until closure.
• Participate in projects and initiatives set in order to achieve the departmental and organization key goals.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• To take on any other ad-hoc task or assignments assigned from superior or managements.

1. Qualification
• Possess either Degree in Business Administrative, Finance, or any related field(s).
• Majoring in Insurance or Finance would be added advantage.
• Professional qualifications i.e. LOMA AMII/ACII, FLMI.

2. Working experience
• Fresh Graduate or minimum 1-2 years working experience in business
• Working experience in insurance related fields would be added advantage

3. Skill set
• Independent & strong interpersonal skills
• Communication skill, with ability to communicate at all levels
• Ability to produce high quality work under pressure
• Ability to translate business issues/challenges into effective/creative program solutions

4. Knowledge
• Life and/or Group and/or Banca Insurance
• Policy servicing guidelines & procedures
• Product Knowledge
• Microsoft Office (Excel, Words & PowerPoint)
• Technical knowledge of Life Underwriting

5. Competencies
• Self-Starter
• Proactive
• Time management
• Customer Service Orientation
• Cross Functional Knowledge
• Sense of Urgency: Able to meet tight timelines
• Detailed and emphasis on Performance Driven Culture
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

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• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

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Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.