Location: Onsite 5 days/week in St. Louis, MO until training is complete, then hybrid work model
Job type: Contract-to-hire
Company: The name of our partner organization will be disclosed during the interview process. This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies.
Disclaimer: We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).
Job Description
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.
Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
A candidate new to the entire technology stack is estimated to require approximately 50–70 hours of training (4–6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days.
LaunchCode leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, GitLab University) to tailor training to each candidate's individual skill gaps.
Training options include:
- GitLab CI/CD pipelines (primary specialization)
- Kubernetes fundamentals
- Amazon EKS (Kubernetes on AWS)
- AWS fundamentals (EC2, S3, IAM, EBS, ECR)
- Terraform (Infrastructure as Code)
- Istio (service mesh/networking)
- Argo CD (GitOps deployment)
- Elastic (monitoring and alerting)
- Git commit-history triage ("who broke the pipeline")
- QA testing (smoke, UI, and performance testing)
- Service support fundamentals
You Will
- Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
- Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
- Create and update technology documentation for customers
- Work with our dev team to integrate into their development cycle as a product tester
- Monitor our cloud infrastructure to triage and remediate issues as they surface
- Proactively suggest and implement improvements to our environments
- Coordinate across many different teams to champion and drive outcomes
At a Minimum, You Have
- Some technical experience, whether as a hobbyist or a professional (relevant education counts too)
- Attention to detail and personal workflows that produce reliable outcomes
- A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions
- Genuine interest in technology and the puzzle underneath each issue
- Ability to be onsite 5 days per week, working either a morning (6a–2p) or afternoon (2p–10p) shift
Ideally, You Have
- 2 years of experience on a help desk, or as a sysadmin or DevOps engineer
- An Associate's or Bachelor's degree in a related field
- Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
- Experience working within cleared facilities
Nice to Have
- Possession of an active Secret or TS/SCI clearance