Essential duties for the position include, but are not limited to the following:
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical team and customers.
Deskside support services as required.
Requirements
Experience:
Requires 4+ years of related work experience
Sound knowledge of imaging tools (Ghost, MDT)
Sound knowledge of data backup and recovery tools (USMT)
Installing, upgrading, and migrating to Windows 10
Deploying Windows 10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10
Should be able to communicate (written + Speak) in local + English language (minimum of B2)