IT Network Support (Dispatch) SOF

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to:

• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

• Bilingual   (English & Local B2)