HiringCafe
🔄 Staff Augmentation

Remote VA is a virtual assistant agency and business process outsourcing (BPO) provider that hires staff to perform administrative, sales, and technical tasks for external clients.

This company was flagged and excluded from default search results. Proceed with caution.

Save Job
Posted 4mo ago

IT Support Engineer - Level 3 (Remote)

@ Remote VA
View All Jobs
Philippines
$700-$750/moRemoteFull Time
Responsibilities:providing support, managing systems, monitoring security
Requirements Summary:Proven Level 3 IT Support Engineer or Systems Administrator; experience with ConnectWise RMM, Autotask PSA; remote troubleshooting; backups and security; Windows; strong communication.
Technical Tools Mentioned:ConnectWise RMM, Autotask PSA, Windows, Endpoint Security, Backups, Virus/Malware Protection
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Job Overview

We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support.

This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.

Key Responsibilities

  • Provide Level 3 technical support for desktops, laptops, and user environments.
  • Troubleshoot and resolve advanced IT issues escalated from lower support levels.
  • Manage and monitor systems using ConnectWise RMM.
  • Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
  • Perform system monitoring, patch management, and proactive maintenance through RMM tools.
  • Manage and verify data backups and disaster recovery processes.
  • Detect, investigate, and resolve virus/malware/security threats.
  • Provide remote end-user support including software installations, configuration, and troubleshooting.
  • Maintain documentation for systems, procedures, and troubleshooting steps.
  • Ensure IT systems meet security and performance standards.