Job Title: IT Support / Helpdesk
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.
Key Responsibilities
- Respond to technical support requests through email, chat, or phone
- Troubleshoot and resolve issues related to hardware, software, networks, and systems
- Install, configure, and maintain applications or tools as required
- Document issues, solutions, and troubleshooting steps in helpdesk systems
- Escalate complex issues to senior IT staff when needed
- Monitor system performance and identify recurring problems
- Assist in onboarding users by setting up accounts, access, and devices
- Maintain inventory of equipment and track IT related assets
- Support updates, patches, and security maintenance activities
