As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure.
Responsibilities
- Provide fast and efficient technical support to front, middle, and back office users.
- Offer support via phone, email, and IT ticketing system.
- Handle level 1 and 2 IT support, both in-person and remotely.
- Diagnose and resolve hardware, software, and user profile issues on Windows 11.
- Install, configure, update, and troubleshoot authorized workstations and peripherals.
- Manage identities, groups, and devices via AD and Microsoft Entra ID.
- Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot basic network issues related to connectivity, DNS, and access.
- Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.
- Perform daily system checks to ensure IT services availability.
Qualifications
- Excellent knowledge of Windows 10/11.
- Understanding of Microsoft Entra ID and Active Directory.
- Proficiency in Microsoft 365 environment.
- Good grasp of desktop/laptop hardware and peripherals.
- Basic network knowledge: TCP/IP, DNS, DHCP.
- Understanding of enterprise network fundamentals.
- Ability to diagnose simple connectivity issues.
- Experience with voice, telephony, and A/V technologies is a plus.
- CFC or equivalent IT qualification.
- 0 to 3 years of experience in IT support, helpdesk, or desktop support.
