Description
About the Role
We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. You’ll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.
Key Responsibilities
- Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
- Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
- Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
- Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
- Respond to support tickets and requests within agreed service levels using internal help desk tools.
- Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
- Maintain and update system documentation, asset inventory, and user access records.
- Assist in managing IT-related projects and participate in improvement initiatives.
- Communicate clearly with technical and non-technical users, providing guidance and status updates.
- Participate in global on-call rotations, including coverage during weekends and holidays.
Requirements
- English Proficiency: Excellent verbal and written communication skills – must.
- Experience: Minimum 3 years in an IT support role, preferably within a tech-driven company – must.
- Operating Systems: Solid troubleshooting skills for Windows, macOS, Android, and iOS.
- Networking: Understanding of fundamental network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
- Cloud & SaaS: Hands-on experience with Microsoft 365, Intune, Azure, and Jamf Pro.
- Networking Hardware: Familiarity with managing office IT infrastructure (switches, access points, firewalls).
- Cybersecurity: Awareness of security best practices (e.g., MFA, threat prevention).
- Soft Skills: Strong problem-solving abilities, proactive mindset, and a passion for learning and collaboration.
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Social benefits
- 200 EURO monthly Wolt food allowance
- Medical insurance
- Free mobile services with Tele2
- Car parking spot
- Team events
- If you feel that your experience and personality match the position, we look forward to seeing your resume.
