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Mercier Consultancy is a recruitment and business process outsourcing (BPO) firm that posts job opportunities on behalf of various client organizations.

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Mercier Consultancy
Posted 1mo ago

Italian Customer Agent for E-Commerce Platform - Work Remotely from Greece

Mercier Consultancy
mercierconsultancy.comView all open roles
Sicily or Greece
RemoteFull Time
Responsibilities
  • handling inquiries
  • resolving complaints
  • documenting interactions
Requirements
  • Native-level Italian and B2 English
  • Strong communication and problem-solving
  • Computer literate
  • Team player
  • Willing to relocate to Greece and meet quality/performance targets
Technical tools mentioned
CRM

Job description

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we're on the lookout for a driven, motivated Italian-speaking Customer Agent to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

  • Handle customer inquiries for Italian speaking customers.
  • Resolve complaints professionally to maintain high customer satisfaction.
  • Accurately document all customer interactions in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.

Requirements

  • Native-level fluency in Italian (both written and spoken) is essential.
  • A minimum English proficiency of B2 is required.
  • Strong communication and problem-solving skills.
  • Comfortable using computers and willing to learn new software tools.
  • Ability to work in a team-oriented environment.
  • Willingness to relocate and live in Greece.
  • Collaborate with colleagues and other departments to achieve the best outcomes.
  • Meet quality and performance targets while maintaining professionalism.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...